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What is Squirro?

Link the pieces together: Uncover fresh possibilities, acquire profound insights into customers, markets, partners, and clients, identify emerging trends, and empower your sales team with optimal strategies. Squirro provides these valuable insights instantly and autonomously through its pre-trained, enterprise-ready applications, ensuring that your business stays ahead in a competitive landscape. This seamless integration of data and analytics enhances decision-making processes and drives growth.

What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

Media

Media

Integrations Supported

Salesforce
ServiceNow

Integrations Supported

AccessOwl
Airtable
Asana
Dropbox
Evernote
Facebook
Freshdesk
Google Analytics
Google Forms
Intercom
Jira
Microsoft Teams
SurveyMonkey
WON
Wufoo
X (Twitter)
Zapier
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$29/user/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Squirro

Date Founded

2012

Company Location

Switzerland

Company Website

squirro.com

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Categories and Features

Artificial Intelligence

For Sales
Machine Learning
Predictive Analytics
Process/Workflow Automation
Virtual Personal Assistant (VPA)

Insight Engines

Not specified

Lead Management

Lead Scoring

Predictive Analytics

AI / Machine Learning
Demand Forecasting

Categories and Features

Experience Management

Not specified

Insight Engines

Not specified

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Multi-Language
Sentiment Analysis
Text Analytics
User Research Analysis

Text Analytics

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Usability Testing
User Research

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