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What is StaffBooks?

Easily create and distribute personalized forms online with minimal effort. Quickly build a diverse talent pool for candidate selection, thereby boosting your recruitment strategies through your website, social media, and other online avenues. Craft a customized onboarding process that can be integrated effortlessly with your existing HRIS or Payroll system in just a few clicks. This approach not only saves your team numerous hours of repetitive data entry but also offers new hires an exceptional onboarding experience. Set up tailored automation for communications with both staff and clients, leveraging advanced search filters to organize messages via email, SMS, and in-app push notifications seamlessly. Design and manage rosters and complex job schedules efficiently, while also allowing for real-time updates on shifts that automatically fill open positions. Keep track of profitability and job-related costs as you create schedules, enabling employees to clock in and out from anywhere using their smartphones. Each time an employee clocks in or out, their GPS location is recorded to verify where the work is being performed. This cutting-edge method not only optimizes operational efficiency but also fosters greater accountability and transparency within your workforce, ultimately leading to improved employee satisfaction and productivity. Furthermore, by embracing these streamlined processes, organizations can focus more on strategic initiatives rather than administrative tasks.

What is Globitel Workforce Management (WFM)?

Organizations can gain valuable insights into their agents' activities and the techniques employed to execute those tasks. Globitel’s Workforce Management software offers a sophisticated suite of tools aimed at improving productivity within call center environments while also enabling real-time compliance monitoring. This is achieved through the strategic optimization of workforce resources via accurate forecasting, resulting in the development of more efficient schedules. By aligning the availability of skilled agents with anticipated traffic patterns throughout the day, this method not only guarantees that service levels are upheld but also reduces underutilization, thus enhancing overall efficiency and ensuring agent satisfaction. In addition, Globitel's Workforce Management software features advanced modules designed for smarter workforce management, which include essential functions like scheduling, forecasting, real-time monitoring, and oversight of key operational metrics such as call volumes, handling times, and agent shifts. Moreover, the program's adaptability facilitates quick adjustments to meet varying demand, enabling call centers to respond effectively to any changes in circumstances. This comprehensive approach ultimately supports the continuous improvement of operational performance and service quality.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

StaffBooks

Date Founded

2012

Company Location

Australia

Company Website

www.staffbooks.com

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/workforce-management/

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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