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What is StarWind HyperConverged Appliance?

StarWind HCA is provided as a fully pre-configured solution, customized to address your unique requirements by skilled StarWind Engineers. The company ensures a smooth transition to its platform without any extra costs, with no hidden fees or licensing complications, as it employs a clear and standardized licensing model. This unique offering sets StarWind apart, as other HCI providers do not provide similar free options. Additionally, each StarWind HCA license includes access to the StarWind Command Center, a robust web interface designed for management and monitoring, enabling users to manage their hardware (networking and storage) alongside their software resources (workloads, virtual machines, and backups) all from a single, easy-to-use HTML5 dashboard. StarWind prioritizes quality by sourcing only top-grade components from trusted hardware manufacturers, thereby eliminating the need for a conventional and cluttered data center environment. Everything necessary is incorporated into this streamlined HCI platform, which simplifies operations and enhances efficiency. As a result, users can concentrate on their primary responsibilities without the burden of intricate technical challenges, making it an ideal choice for organizations looking to optimize their IT infrastructure. This commitment to user-friendly solutions exemplifies StarWind's dedication to innovation in the technology landscape.

What is SolarWinds Service Desk?

SolarWinds Service Desk, previously known as Samanage, serves as a comprehensive service desk and IT asset management tool tailored for professionals in IT, Human Resources, and Facilities who require a straightforward and effective approach to handle requests. This platform offers extensive customization options and facilitates collaboration through its built-in "whiteboard" feature, allowing users to brainstorm and work through complex tasks together. Businesses can leverage SolarWinds Service Desk to oversee both hardware and software assets, streamline license and contract management, identify potential risks, maintain compliance with licensing requirements, and perform various other essential functions. The platform is designed to enhance service management within organizations, ensuring employees receive top-notch support while reducing the adverse effects of incidents on business operations. By effectively tracking each asset, companies can guarantee that their workforce is equipped with the necessary tools to excel in their roles. Additionally, the platform’s robust capabilities contribute to overall efficiency and productivity within the organization.

Media

Media

Integrations Supported

NVMesh
Pavilion HyperOS

Integrations Supported

ActiveCampaign
Blink
Dameware Remote Support
Gmail
Google Drive
Google Workspace
Isora GRC
Jira
Jira Work Management
LogMeIn Rescue
Okta
Retently
Salesforce
Slack
SolarWinds Observability SaaS
TurboDocx
Workativ
Wrike

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$19.00 per user per month
We have 3 flexible editions starting at $19 per agent per month and $.40 per asset per month.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

StarWind

Date Founded

2003

Company Location

United States

Company Website

www.starwindsoftware.com/starwind-hyperconverged-appliance

Company Facts

Organization Name

SolarWinds

Date Founded

2007

Company Location

United States

Company Website

www.solarwinds.com/service-desk

Categories and Features

Categories and Features

AI-Powered ITSM Tools

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Compliance Management
Hardware Inventory
IT Budgeting
License Management
Scheduling
Software Inventory

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Runbook Automation

Not specified

Service Desk

Not specified

Whiteboard

Not specified

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