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What is Edge?

Boost the growth of your business by adopting employee incentive programs that highlight positive Google reviews, encourage friendly competition among team members, and effectively tackle customer feedback. By integrating our 75+ ready-to-use POS solutions, you can effortlessly manage these incentives along with customer reviews, automating the Google review process for a more streamlined approach. Revamp your staff competitions with rewards that not only drive an increase in Google review mentions but also support services that promote business growth and inspire your workforce. Develop a strong local customer community through authentic Google reviews, which not only foster repeat business but also provide critical insights into your top sales performers, helping to cultivate a loyal customer base. Elevate employee engagement by recognizing and rewarding your frontline team, which will motivate them to provide exceptional service through flexible incentives that bolster their confidence and enhance morale. Moreover, utilize analytics to retain your top talent by pinpointing those who shine in customer service, ultimately creating a vibrant and successful workplace. As a result of these strategies, you'll nurture an exemplary culture that benefits both your employees and your clientele significantly. In doing so, your business will not only thrive but also establish a reputation for excellence in both service and employee satisfaction.

What is InsightReviews?

InsightReviews is a dedicated platform designed for collecting feedback and managing the reputation of local businesses. When a purchase is made, employees enter the customer’s phone number, which prompts an SMS to be sent with a personalized link for reviewing the service. Positive reviews, rated between 4 and 5 stars, are shared on popular platforms like Google, Yelp, Facebook, and TripAdvisor, whereas negative feedback, receiving ratings of 1 to 3 stars, is kept confidential to allow the business to resolve issues directly. The platform features an extensive review dashboard that includes analytics, accounts for staff collaboration, a public testimonial wall, customizable SMS templates, and billing integration through Stripe. It is particularly designed for establishments such as cafés, salons, dental offices, fitness centers, and auto repair shops that seek to amplify their five-star ratings while minimizing public discontent. Moreover, the system not only boosts customer engagement but also provides essential insights that can lead to enhancements in service quality, contributing to a more favorable overall experience for clients. With these tools in place, businesses are better positioned to thrive in a competitive market.

Media

Media

No images available

Integrations Supported

Autosoft
CDK Global
CenterEdge Advantage
ClubReady
Commerce7
Ecwid
Google Cloud Platform
Kickserv
Meevo
Mindbody
ShapeNet
Shopify
Shopmonkey
Square POS
WooCommerce
WorkWave PestPac

Integrations Supported

Autosoft
CDK Global
CenterEdge Advantage
ClubReady
Commerce7
Ecwid
Google Cloud Platform
Kickserv
Meevo
Mindbody
ShapeNet
Shopify
Shopmonkey
Square POS
WooCommerce
WorkWave PestPac

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$79/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Edge

Company Location

United States

Company Website

www.startedge.com

Company Facts

Organization Name

InsightReviews

Date Founded

2025

Company Location

Australia

Company Website

insightreviews.com.au

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Popular Alternatives

Popular Alternatives