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What is Steep?

Steep is a groundbreaking analytics platform designed to revolutionize how businesses collaboratively utilize data through its metric-oriented methodology. This tool enables the creation of a framework that depends on standardized definitions, effectively removing unnecessary duplication in data reporting. Users are empowered to methodically record and organize all metrics, creating a centralized repository accessible for analysis by everyone involved. The platform simplifies the process of data analysis, requiring no knowledge of SQL or specialized training, thus allowing teams to independently resolve their inquiries. With its layered analytical features, experts can swiftly extract insights by combining different metrics, drilling down into the data, and applying overlay functions for a more comprehensive understanding. Reports are redesigned to improve communication, collaboration, and decision-making, leveraging a versatile document format suitable for the entire organization. Users can effortlessly generate a variety of content and work together efficiently, easily incorporating elements such as graphs and text blocks through a user-friendly drag-and-drop interface. By bringing all roles together within one detailed document, Steep supports the development of everything from spontaneous insights to polished management presentations, nurturing an environment where sharing and discussing findings is encouraged to drive informed decision-making. This ultimately leads to a more streamlined use of data, while also fostering a culture of collective intelligence and innovation within organizations, enhancing their overall performance and adaptability.

What is Happitu?

Transform your customer service performance and insights with Happitu, a powerful platform designed to act as a personal coach for your service team. It equips your agents with vital processes, resources, and insights to deliver exceptional customer experiences during phone conversations. Happitu conducts a thorough analysis of all customer interactions, unveiling the genuine experiences of your clientele. Featuring the cutting-edge Happitu Vision, each customer call is automatically recorded and meticulously assessed, with scores derived from various customer experience indicators. The user-friendly dashboard swiftly points out opportunities for enhancing customer experience and enables a deep dive into specific moments within those interactions. You can personalize metrics to monitor the unique and evolving nature of customer interactions, facilitating easy searches for calls based on sentiment and highlighting critical instances. Moreover, Happitu’s support system enhances agent performance through customized workflows, adaptive scripts, and dynamic assistance topics, ultimately improving each customer interaction. This ongoing refinement process ensures that your team not only meets but consistently exceeds customer expectations, fostering loyalty and satisfaction. As a result, deploying Happitu can lead to a significant boost in overall customer engagement and success.

Media

Media

Integrations Supported

Cube

Integrations Supported

Cube

API Availability

Has API

API Availability

Has API

Pricing Information

€12 per month
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Steep

Company Location

Sweden

Company Website

steep.app/

Company Facts

Organization Name

Happitu

Company Location

United States

Company Website

happitu.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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