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What is Steer Health?

Steer Health uniquely serves as the only platform that manages the complete spectrum of patient experiences, starting from their initial acquisition and extending to long-term loyalty. It provides customized communication tailored to individual patient needs, all the while optimizing your operational workflow. Every patient interaction is crafted to deliver a warm, personalized experience, ensuring comfort around the clock. You can effortlessly merge marketing initiatives, growth strategies, accessibility, operational efficiency, clinical care, and financial systems to effectively draw in, assist, and retain your patient base. Utilizing always-on conversational AI, which includes features like voice recognition, chatbots, smart triages, referral automation, and synchronized workflows across emergency, outpatient, and hospital environments, you can boost your bookings by two to three times. Steer significantly reduces the workload for your team by assuming critical responsibilities for your practice. Our AI-powered platform not only improves patient experiences but also automates routine tasks such as eligibility checks, referrals, payment processing, and intake procedures. With integrated shared inboxes, collaboration becomes hassle-free, enabling seamless teamwork even for remote staff members. This holistic strategy not only enhances operational efficiency but also cultivates a more engaged and connected patient community, ultimately leading to better health outcomes. By integrating every aspect of patient care, Steer Health ensures that each experience is not only efficient but also meaningful.

What is Spok Care Connect®?

The interactions among members of the care team involve a complex web of individuals, technology, hospital systems, and devices. Navigating an extensive flow of information, encountering communication barriers, or facing inefficient processes can complicate your role and adversely affect patient care. Such challenges can hinder your efficiency and ultimately lead to poorer health outcomes for patients. Spok Care Connect® offers a comprehensive solution to these issues. This integrated communication platform enhances collaboration among care teams, facilitates closed-loop communication, and ensures secure messaging, all aimed at optimizing clinical workflows. By utilizing a single communication platform, various challenges across multiple departments and locations within a healthcare system can be effectively addressed, leading to improved operational efficiency and better patient care.

Media

Media

Integrations Supported

Avaya Aura
Avaya one-X Communicator
Centricity RIS-IC
Cisco Unified Contact Center
EcoStruxure
EpicCare EMR
Metasys
NextGen Healthcare EHR
Oracle Health EHR
Philips Interoperability Solutions
Veradigm EHR

Integrations Supported

Avaya Aura
Avaya one-X Communicator
Centricity RIS-IC
Cisco Unified Contact Center
EcoStruxure
EpicCare EMR
Metasys
NextGen Healthcare EHR
Oracle Health EHR
Philips Interoperability Solutions
Veradigm EHR

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Steer Health

Company Location

United States

Company Website

steerhealth.io

Company Facts

Organization Name

Spok

Date Founded

1984

Company Location

United States

Company Website

www.spok.com

Categories and Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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