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Dialpad SupportDialpad Support is an innovative AI-powered contact center solution designed to provide agents with instant access to resources that exceed customer expectations. Through the implementation of self-service virtual agents and AI chatbots, it effectively manages routine queries, resulting in reduced resolution times and enabling human agents to focus on more complex issues. The platform features live coaching supported by AI-driven scorecards and actionable insights, which aid managers in evaluating agent performance, delivering real-time support during calls, and optimizing workflows. Additionally, integrated Contact Center AI assesses both voice and chat sentiment to pinpoint areas that may cause friction, while intuitive dashboards and real-time analytics track crucial metrics such as average handling time, customer satisfaction ratings, and forecasting accuracy. Moreover, its seamless integrations with platforms like Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot unify customer interaction histories and data. With a resilient dual-cloud infrastructure, it guarantees enterprise-level stability, offering a 100% uptime service level agreement and robust disaster recovery solutions to ensure continuous service for users. In conclusion, Dialpad Support not only boosts operational efficiency but also nurtures deeper connections between agents and their customers, ultimately enhancing the overall customer experience.
What is StorageCraft Cloud Backup?
Protect the data generated from your cloud services by implementing Cloud Backup for Office 365, Microsoft 365, and G Suite. This powerful solution facilitates both the backup and restoration of data across platforms such as Microsoft Exchange Online, OneDrive, SharePoint Online, and Teams, along with G Suite applications like Gmail, Google Calendar, Google Drive, and Google Sites. While your organization’s SaaS data is stored in the cloud, it remains vulnerable to various risks. The ability to conduct detailed recovery in cloud applications isn't always guaranteed, and the likelihood of human error is ever-present, with users potentially deleting vital files, overwriting key documents, or accidentally introducing malware. Furthermore, SaaS providers do not always deliver an all-encompassing cloud backup and recovery service. Even in situations where such services are available, the simplicity of the backup process, the format of the restored data, and the timeliness and affordability of recovery cannot be assumed. StorageCraft® Cloud Backup offers specialized protection for your critical business information, equipping you with the necessary tools to bounce back from unforeseen data loss events. By using this service, you can oversee your backups with assurance, confident that your data is both secure and readily accessible when needed. This proactive approach not only enhances your data management strategy but also mitigates potential disruptions to your business operations.
What is ProBackup?
Handling essential business data in the cloud carries inherent risks, as there's the possibility of accidental deletions, malicious breaches, overwrites during system updates, or complete erasure due to malware and ransomware attacks. Although Software as a Service (SaaS) platforms often offer fundamental data export and backup features, they typically do not take accountability for any data losses that may occur. ProBackup empowers users to regain control over their information by providing detailed daily backups, which protect organizations from the dangers of data loss in cloud settings. Moreover, ProBackup ensures that you can access your data at any time, thereby significantly minimizing the chances of downtime. With a strong emphasis on usability and user experience, ProBackup simplifies the process of establishing and overseeing cloud backups. Boasting an impressive uptime exceeding 99.99%, our systems are engineered for effective scalability. Additionally, our powerful backup engine is adept at seamlessly managing accounts that contain substantial volumes of data. As a result, with ProBackup, you can enjoy a cloud data management experience that is not only secure but also efficient and easy to navigate, making it an ideal solution for businesses of all sizes.
Media
No images available
Integrations Supported
Google Drive
Airtable
Asana
Basecamp
ClickUp
Docusign
Gmail
Google Calendar
HubSpot CRM
Jira
Integrations Supported
Google Drive
Airtable
Asana
Basecamp
ClickUp
Docusign
Gmail
Google Calendar
HubSpot CRM
Jira
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$9 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
StorageCraft
Date Founded
2003
Company Location
United States
Company Website
www.storagecraft.com/products/cloud-backup
Company Facts
Organization Name
ProBackup
Date Founded
2020
Company Location
Belgium
Company Website
www.probackup.io
Categories and Features
Backup
Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration
Categories and Features
Backup
Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration