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What is Stratifyd?

You might not realize where your knowledge may be lacking. Stratifyd is designed to illuminate the trends and anomalies that indicate when changes are required in your interactions with customers, products, and employees. It brings together and harmonizes various voice of the customer data from a wide array of sources—including first- and third-party data, social media, chat communications, spoken dialogues, reviews, and more—into a cohesive, secure, and dependable Experience Analytics Platform, drawing upon a vast repository of experience, operational, behavioral, public data, and open API connections. By harnessing the power of Smart AI, you can quickly concentrate on the pivotal moments that are most significant. This enables you to effectively manage a continuous influx of customer experience, behavioral, and operational information to reveal and anticipate critical themes, discrepancies, emotions, and patterns, all without requiring any data science or coding skills. It is vital to show that you genuinely appreciate customer feedback. By actively addressing the insights that matter, you can enhance customer retention, nurture loyalty, and optimize operations. Additionally, this method allows organizations to make well-informed decisions, ultimately resulting in better overall performance and a stronger connection with their audience. Such proactive engagement can set a business apart in a competitive landscape.

What is Luminoso?

Luminoso revolutionizes the way unstructured text data is transformed into essential business insights. By harnessing common-sense artificial intelligence, we enable organizations to comprehend and act upon the information they receive. Our platform is designed to require minimal setup, ongoing maintenance, or training, and it operates without the need for any initial data input. Luminoso merges cutting-edge natural language understanding technology with an extensive knowledgebase to learn and interpret words in context as humans do, allowing for rapid text analysis that takes minutes rather than months. Furthermore, our software supports over a dozen languages natively, empowering leaders to swiftly investigate data relationships, understand feedback, and prioritize queries to maximize value. As a privately held company, Luminoso is based in Boston, MA, and is dedicated to simplifying the complexity of data interpretation for organizations worldwide.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$1000 per year
Free Trial Offered?
Free Version

Pricing Information

$1250/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Stratifyd

Date Founded

2015

Company Location

United States

Company Website

www.stratifyd.com

Company Facts

Organization Name

Luminoso Technologies Inc.

Date Founded

2010

Company Location

United States

Company Website

luminoso.com

Categories and Features

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Embedded Analytics

Ad hoc Query
Application Development
Benchmarking
Dashboard
Interactive Reports
Mobile Reporting
Multi-User Collaboration
Self Service Analytics
Streaming Analytics
Visual Workflow Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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