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Ratings and Reviews 0 Ratings
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
Media
No images available
Integrations Supported
Google Meet
Microsoft Teams
YouTube
Zoom
API Availability
Has API
API Availability
Has API
Pricing Information
$19 per month
Free Trial Offered?
Free Version
Pricing Information
$30
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
StreamAlive
Date Founded
2021
Company Location
United States
Company Website
www.streamalive.com
Company Facts
Organization Name
Specifique Norge AS
Date Founded
2012
Company Location
Norway
Company Website
www.diggle.com
Categories and Features
Audience Response
Commenting / Notes
Data Analysis Tools
Feedback Collection
Gamification
Live Results Tracking
Moderation
Offline Response Collection
PowerPoint Integration
Q & A
SMS Polling / Voting
Categories and Features
Audience Response
Commenting / Notes
Data Analysis Tools
Feedback Collection
Gamification
Live Results Tracking
Moderation
Offline Response Collection
PowerPoint Integration
Q & A
SMS Polling / Voting