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What is Submit Ninja?

Submit.ninja serves as a fast and efficient platform for collecting NPS and CSAT feedback, specifically aimed at teams that desire structured insights without the intricacies of a full-fledged survey system. There’s no requirement for registration, so you can swiftly create a tailored feedback form by choosing from a variety of templates, personalizing colors, and defining essential metadata such as user ID, campaign, or plan. Once your form is ready, you can seamlessly integrate it into your website or application, or distribute it via a full-page link. The collected responses are presented in a user-friendly dashboard that facilitates trend monitoring over time, and you can configure email alerts to keep you informed about new feedback or efficiently send them to your CRM or helpdesk. For those needing further analysis, all data can be conveniently exported as a CSV file. With support for multiple languages, Submit.ninja ensures a cohesive brand experience, positioning itself as a lightweight and accessible tool that enables quick feedback acquisition. This streamlined approach is particularly advantageous for teams aiming to improve customer interactions without the hassle of convoluted tools, allowing for prompt adjustments based on user input. By utilizing Submit.ninja, organizations can effectively enhance their customer satisfaction efforts and respond proactively to feedback.

What is Delighted?

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

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Integrations Supported

5X
Aleph
Chatdesk
CorralData
Ethyca
Groove
Grow
Integrate.io
Integrately
Integry
Kapiche
Ketch
Micromerce
Peaka
Repuso
Salesforce Experience Cloud
Shopify
Wufoo
Zulip

Integrations Supported

5X
Aleph
Chatdesk
CorralData
Ethyca
Groove
Grow
Integrate.io
Integrately
Integry
Kapiche
Ketch
Micromerce
Peaka
Repuso
Salesforce Experience Cloud
Shopify
Wufoo
Zulip

API Availability

Has API

API Availability

Has API

Pricing Information

$39/month
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Submit Ninja

Date Founded

2025

Company Location

Austria

Company Website

submit.ninja/

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

delighted.com

Categories and Features

NPS

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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