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What is Submit Ninja?

Submit.ninja serves as a fast and efficient platform for collecting NPS and CSAT feedback, specifically aimed at teams that desire structured insights without the intricacies of a full-fledged survey system. There’s no requirement for registration, so you can swiftly create a tailored feedback form by choosing from a variety of templates, personalizing colors, and defining essential metadata such as user ID, campaign, or plan. Once your form is ready, you can seamlessly integrate it into your website or application, or distribute it via a full-page link. The collected responses are presented in a user-friendly dashboard that facilitates trend monitoring over time, and you can configure email alerts to keep you informed about new feedback or efficiently send them to your CRM or helpdesk. For those needing further analysis, all data can be conveniently exported as a CSV file. With support for multiple languages, Submit.ninja ensures a cohesive brand experience, positioning itself as a lightweight and accessible tool that enables quick feedback acquisition. This streamlined approach is particularly advantageous for teams aiming to improve customer interactions without the hassle of convoluted tools, allowing for prompt adjustments based on user input. By utilizing Submit.ninja, organizations can effectively enhance their customer satisfaction efforts and respond proactively to feedback.

What is Nicereply?

Customer satisfaction survey software available online includes tools for measuring CSAT, Net Promoter Score (NPS), and Customer Effort Score (CES 2.0). Nicereply supports numerous teams from leading companies like Microsoft, Hubspot, and Buffer in their efforts to assess and enhance their customer service performance. - Evaluate Customer Satisfaction, NPS, and CES for individual agents, teams, or across the entire organization. - Boost your survey response rates by up to 200%. - Access your CRM data and establish triggers based on that information. - Acquire three times the feedback without the need for additional emails. You have the flexibility to personalize both the appearance and content of your surveys. - Generate reports, monitor key performance indicators, set objectives, and create actionable insights. This comprehensive tool not only streamlines the feedback process but also empowers businesses to make data-driven decisions for improved customer interactions.

Media

No images available

Media

Integrations Supported

Desktop.com
Easyflow
Freshdesk
Freshsuccess
Front
Gmail
Intercom
LiveAgent
Microsoft Outlook
Mojo Helpdesk
Pandium
ProjectManager
Shopify
Slack
Stackreaction
TeamSupport
Trelica
Truto
Zapier
Zendesk

Integrations Supported

Desktop.com
Easyflow
Freshdesk
Freshsuccess
Front
Gmail
Intercom
LiveAgent
Microsoft Outlook
Mojo Helpdesk
Pandium
ProjectManager
Shopify
Slack
Stackreaction
TeamSupport
Trelica
Truto
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$39/month
Free Trial Offered?
Free Version

Pricing Information

$39.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Submit Ninja

Date Founded

2025

Company Location

Austria

Company Website

submit.ninja/

Company Facts

Organization Name

Nicereply

Date Founded

2011

Company Location

Slovakia

Company Website

nicereply.com

Categories and Features

NPS

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

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