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Ratings and Reviews 0 Ratings
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What is SummitAI CINDE?
CINDE, or Conversational Interface and Decisioning Engine, represents a sophisticated conversational AI and machine reasoning platform designed to transform customer service by efficiently managing a large volume of incoming inquiries. Utilizing the latest advancements in natural language processing and machine reasoning, CINDE crafts intelligent and customized responses that cater to individual users. Furthermore, it excels at understanding the underlying intent of various issues related to incidents, service requests, or general inquiries, which helps maintain seamless service delivery. This functionality empowers customer support agents to focus their attention on more pressing tasks that make a significant difference. Always available, this AI-driven system stands ready to assist customers at any hour, whether during a quiet weekend or the bustling Thanksgiving holiday rush. With its ability to provide self-service options and knowledge-driven solutions, CINDE resolves tickets much more swiftly than traditional service desks. By autonomously handling at least 30% of an organization’s service requests, it leads to considerable cost reductions. Moreover, by managing the majority of Level 1 inquiries, CINDE allows support agents to devote their time to impactful projects, thereby enhancing the overall productivity and effectiveness of the support team. Ultimately, CINDE not only boosts customer satisfaction but also streamlines resource distribution throughout the organization, driving a more efficient operational model. This innovative approach positions CINDE as a pivotal asset in modern customer service strategies.
What is Astute Bot?
In today's fast-paced environment, instant and conversational support has become essential for customers across the globe. Modern consumers expect immediate assistance at any hour of the day, throughout the entire year, and across a wide range of platforms and devices. To meet these rising demands, an AI-driven chatbot can greatly enhance customer interaction. Astute Bot enables self-service communication through various channels including web chat, SMS, social media, mobile apps, and voice assistants, thus freeing up human agents from handling routine questions while allowing customers to swiftly obtain the information they require. At any point during their interaction, customers have the option to easily connect with a live representative. Astute Bot™ provides a cohesive self-service solution that functions seamlessly across multiple communication channels. It intelligently interprets customer inquiries to engage in meaningful exchanges that help gather pertinent information. Depending on its understanding, the bot determines the most effective strategy to answer questions or resolve issues. By pulling data from diverse sources—ranging from knowledge bases and internal documents to order management systems—it delivers personalized responses that enhance the customer experience. Furthermore, the integration of sophisticated AI capabilities within Astute Bot ensures that every customer feels acknowledged and appreciated throughout their entire journey. This not only boosts customer satisfaction but also fosters loyalty in an increasingly competitive marketplace.
Integrations Supported
Cisco Jabber
Microsoft Teams
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Symphony SummitAI
Date Founded
2011
Company Location
United States
Company Website
www.symphonysummit.com/products/summitai-cinde/
Company Facts
Organization Name
Astute
Date Founded
1995
Company Location
United States
Company Website
astutesolutions.com/products/astute-bot
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant