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What is SummitAI CINDE?
CINDE, or Conversational Interface and Decisioning Engine, represents a sophisticated conversational AI and machine reasoning platform designed to transform customer service by efficiently managing a large volume of incoming inquiries. Utilizing the latest advancements in natural language processing and machine reasoning, CINDE crafts intelligent and customized responses that cater to individual users. Furthermore, it excels at understanding the underlying intent of various issues related to incidents, service requests, or general inquiries, which helps maintain seamless service delivery. This functionality empowers customer support agents to focus their attention on more pressing tasks that make a significant difference. Always available, this AI-driven system stands ready to assist customers at any hour, whether during a quiet weekend or the bustling Thanksgiving holiday rush. With its ability to provide self-service options and knowledge-driven solutions, CINDE resolves tickets much more swiftly than traditional service desks. By autonomously handling at least 30% of an organization’s service requests, it leads to considerable cost reductions. Moreover, by managing the majority of Level 1 inquiries, CINDE allows support agents to devote their time to impactful projects, thereby enhancing the overall productivity and effectiveness of the support team. Ultimately, CINDE not only boosts customer satisfaction but also streamlines resource distribution throughout the organization, driving a more efficient operational model. This innovative approach positions CINDE as a pivotal asset in modern customer service strategies.
What is Copianto?
Develop powerful search solutions utilizing machine learning for your clients with merely one line of code. Introduce an AI-enhanced conversational search capability for documentation, which helps users find the information they need more efficiently. Facilitate self-service customer support that can successfully handle up to 80% of customer queries and support requests. Utilize intelligent assistants that assist users in optimizing their product experience. Moreover, deploy smart sales assistants to bolster sales teams' capacity to evaluate leads and accelerate the closing of deals, thereby boosting overall business efficiency. These advancements are poised to greatly improve user satisfaction and enhance operational productivity across the board. By integrating such technologies, businesses can streamline their processes and foster a more engaging user experience.
Integrations Supported
Cisco Jabber
Microsoft Teams
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Symphony SummitAI
Date Founded
2011
Company Location
United States
Company Website
www.symphonysummit.com/products/summitai-cinde/
Company Facts
Organization Name
Copianto AI
Date Founded
2022
Company Website
copianto.ai/
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant