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Ratings and Reviews 0 Ratings
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What is SummitAI CINDE?
CINDE, or Conversational Interface and Decisioning Engine, represents a sophisticated conversational AI and machine reasoning platform designed to transform customer service by efficiently managing a large volume of incoming inquiries. Utilizing the latest advancements in natural language processing and machine reasoning, CINDE crafts intelligent and customized responses that cater to individual users. Furthermore, it excels at understanding the underlying intent of various issues related to incidents, service requests, or general inquiries, which helps maintain seamless service delivery. This functionality empowers customer support agents to focus their attention on more pressing tasks that make a significant difference. Always available, this AI-driven system stands ready to assist customers at any hour, whether during a quiet weekend or the bustling Thanksgiving holiday rush. With its ability to provide self-service options and knowledge-driven solutions, CINDE resolves tickets much more swiftly than traditional service desks. By autonomously handling at least 30% of an organization’s service requests, it leads to considerable cost reductions. Moreover, by managing the majority of Level 1 inquiries, CINDE allows support agents to devote their time to impactful projects, thereby enhancing the overall productivity and effectiveness of the support team. Ultimately, CINDE not only boosts customer satisfaction but also streamlines resource distribution throughout the organization, driving a more efficient operational model. This innovative approach positions CINDE as a pivotal asset in modern customer service strategies.
What is Prodigal?
Prodigal stands at the forefront of Consumer Finance Intelligence, introducing a groundbreaking category of AI software that extracts valuable insights from the interactions between agents and their customers or patients. Collection agencies, lenders, and healthcare organizations depend on Prodigal to enhance profitability, improve customer satisfaction, and ensure compliance by refining their operations and quality control processes. Approximately 20% of U.S. borrowers have interacted with Prodigal through over 200 million engagements.
Based in Mountain View, California, Prodigal's international team is dedicated to creating the intelligence framework that underpins Consumer Finance. With support from industry specialists, technological innovators, and leading investors like Accel, Menlo Ventures, and Y-Combinator, Prodigal is well-positioned to emerge as a prominent player in the vertical SaaS market.
Elevate your omnichannel collection efforts with ProAgent, an AI-driven language agent crafted specifically for the consumer finance sector, guaranteeing that interactions remain consistent, compliant, and of high quality at all times while adapting to evolving customer needs.
Integrations Supported
Cisco Jabber
Microsoft Teams
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Symphony SummitAI
Date Founded
2011
Company Location
United States
Company Website
www.symphonysummit.com/products/summitai-cinde/
Company Facts
Organization Name
Prodigal Technologies
Date Founded
2018
Company Location
United States
Company Website
www.prodigaltech.com
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback