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What is Sunrise HR Case Management?

Human Resources departments encounter numerous requests and inquiries from employees on a daily basis, ranging from straightforward information requests to intricate, ongoing issues and sensitive matters. As many Shared Services and HR teams come to realize, traditional tracking methods are inadequate for these processes. Consequently, there is a growing demand for comprehensive solutions that enable the management of all work tasks through a unified platform. Sunrise HRCM provides HR teams with a centralized system for handling all employee support interactions efficiently. Moreover, it allows for the automation and oversight of essential HR processes, while also identifying trends over time. This capability promotes consistency and accuracy in resolving issues and providing guidance. Ultimately, Sunrise HRCM stands out as the optimal choice for enhancing HR Service Delivery and elevating shared services capabilities within organizations. With its innovative features, it not only streamlines operations but also empowers HR teams to focus more on strategic initiatives.

What is HRCase?

HRCase is a comprehensive Employee Relations case management solution designed for organisations seeking greater control and clarity over ER processes. It replaces fragmented spreadsheets with a centralised, real-time system that improves visibility and accountability. The platform supports structured HR workflow automation, ensuring cases are handled consistently and in line with policy. Secure document management keeps all case-related files, notes, and correspondence organised in one place. Auto-populated templates reduce repetitive admin tasks and promote standardised decision-making. Real-time monitoring tools help HR teams track progress, deadlines, and potential compliance risks. The custom reporting suite delivers detailed insights into trends, performance, and recurring issues. HRCase supports better governance by improving transparency and audit readiness. Built-in task management ensures responsibilities are clearly assigned and followed through. API integrations enable smooth data exchange with existing workforce and HR systems. By improving resolution speed, HRCase helps reduce unresolved cases and legal exposure. Ultimately, the solution allows HR professionals to spend less time on administration and more time on strategic workforce planning.

Media

Media

Integrations Supported

Automox
ChatGPT
Docusign
Jira
Lansweeper
Mailchimp
Microsoft Exchange
Microsoft Graph
Microsoft Intune
Microsoft Planner
Microsoft Power Automate
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
Pipedrive
Slack
Tanium
Textlocal

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sunrise Software

Date Founded

1994

Company Location

United Kingdom

Company Website

www.sunrisesoftware.com/hr-case-management/

Company Facts

Organization Name

RLDatix

Date Founded

1986

Company Location

United States

Company Website

www.rldatixgcs.com/product/hrcase/

Categories and Features

Categories and Features

HR Case Management

Not specified

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