Ratings and Reviews 223 Ratings
Ratings and Reviews 7 Ratings
What is SuperOps?
Most MSPs and internal IT teams are stitching together four to six separate tools just to keep operations running - a PSA here, an RMM there, plus separate helpdesk, MDM, asset tracking, network monitoring, and documentation tools. SuperOps takes a different approach: everything lives on one platform, built on a single shared data layer from the ground up.
That shared architecture isn't just a convenience - it's what makes SuperOps' AI actually useful. Monica AI wasn't bolted on afterward; it was built alongside the platform, which means it has full context across tickets, assets, and workflows. In practice, that looks like automatic ticket triage, proactive patch and CVE risk alerts, auto-generated worklogs, smart KB article suggestions, and a growing set of workflows that run autonomously without a technician touching them.
On the compatibility side, SuperOps covers the full device landscape — Windows, macOS, Linux, iOS, iPadOS, and Android — and plugs into the tools IT teams already run, including Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, and SentinelOne. Remote access is included out of the box too, with both Splashtop and ISL Online bundled at no extra cost.
Add in transparent, predictable pricing, quick time-to-deploy, and a product team that's still founder-led and shipping fast - and it's a platform built for teams that want to stop managing tools and start managing outcomes.
What is Datadog?
Datadog serves as a comprehensive monitoring, security, and analytics platform tailored for developers, IT operations, security professionals, and business stakeholders in the cloud era. Our Software as a Service (SaaS) solution merges infrastructure monitoring, application performance tracking, and log management to deliver a cohesive and immediate view of our clients' entire technology environments. Organizations across various sectors and sizes leverage Datadog to facilitate digital transformation, streamline cloud migration, enhance collaboration among development, operations, and security teams, and expedite application deployment. Additionally, the platform significantly reduces problem resolution times, secures both applications and infrastructure, and provides insights into user behavior to effectively monitor essential business metrics. Ultimately, Datadog empowers businesses to thrive in an increasingly digital landscape.
Integrations Supported
Astro by Astronomer
CloudCheckr
Contrast Assess
Cypago
Diamanti
Federator.ai
IRI FieldShield
InsightFinder
JupiterOne
KernelCare Enterprise
API Availability
API Availability
Has API
Pricing Information
$79/tech/month
Free Version
Free Trial Offered?
Pricing Information
$15.00/host/month
Free - up to five hosts
Pro - $15 per host per month
Enterprise - $23 per host per month
Pro - $15 per host per month
Enterprise - $23 per host per month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
Windows
Mac
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
SuperOps
Date Founded
2020
Company Location
United States
Company Website
www.superops.com
Company Facts
Organization Name
Datadog
Date Founded
2010
Company Location
United States
Company Website
www.datadoghq.com
Categories and Features
AI PSA
Not specified
Endpoint Management
Not specified
IT Alerting
Not specified
IT Asset Management
Asset Tracking
Contract/License Management
IT Service Management
IT Automation
Not specified
IT Documentation
Not specified
IT Management
Event Logs
Hardware Inventory
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Project Management
Not specified
IT Service
IT Asset Management
ITSM
Not specified
MSP
Backup Management
Billing & Invoicing
Dashboard
Help Desk
Issue Management
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Network Monitoring
Not specified
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Dashboard
Patch Prioritization
Remote Access/Control
Policy Management
Not specified
Professional Services Automation
Billing & Invoicing
Client Portal
Document Management
Project Management
Proposal Generation
Time & Expense Tracking
Remote Desktop
Not specified
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Patch Management
Real-time Alerts
Remediation Management
Service Desk
IT Asset Management
Service Request Management
Not specified
Shadow IT Discovery
Not specified
SLA Management
Not specified
System Monitoring
Remote Monitoring
Unified Endpoint Management (UEM)
Not specified
Categories and Features
Agentic DevOps
Not specified
AI Agent Observability
Not specified
AI Cost Management
Not specified
AI Security
Not specified
AI SRE Agents
Not specified
AIOps
Not specified
API Marketplaces
Not specified
API Monitoring
Not specified
Application Dependency Mapping
Not specified
Application Performance Monitoring (APM)
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Cloud Cost Management
Not specified
Cloud Management
Not specified
Cloud Migration
Not specified
Cloud Monitoring
Not specified
Cloud Security
Application Security
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Container Monitoring
Not specified
Cron Job Monitoring
Not specified
Data Center Management
Device Auto Discovery
Multi-Platform
Multi-User
Database Monitoring
Anomaly Detection
Autodiscovery
Dashboard
Dependency Tracking
Historical Trend Analysis
Notifications / Alerts
Performance Monitoring
Predictive Analytics
Troubleshooting
Database Performance Tuning
Not specified
DevOps
Dashboard
KPIs
Troubleshooting Reports
DevSecOps
Not specified
DNS Monitoring
Not specified
File Integrity Monitoring
Not specified
FinOps
Not specified
GUI Testing
Not specified
Incident Response
Not specified
Infrastructure-as-a-Service (IaaS)
Analytics / Reporting
Data Migration
Log Access
Network Monitoring
Performance Monitoring
SLA Monitoring
IoT Analytics
Not specified
IoT Device Management
Not specified
IT Alerting
Not specified
IT Infrastructure Monitoring
Alerts / Notifications
Application Monitoring
Capacity Planning
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring
IT Management
Not specified
Log Analysis
Not specified
Log Management
Archiving
Audit Trails
Compliance Reporting
Consolidation
Data Visualization
Event Logs
Network Logs
Remediation
Syslogs
Thresholds
Log Monitoring
Not specified
Network Bandwidth Monitoring
Not specified
Network Monitoring
Diagnostic Tools
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
Network Security
Vulnerability Scanning
Network Traffic Analysis (NTA)
Not specified
Network Troubleshooting
Alerts / Escalation
Data Visualization
Network Monitoring
Observability
Not specified
Server Monitoring
Not specified
Session Replay
Not specified
SIEM
Behavioral Analytics
Log Management
Network Monitoring
Real Time Monitoring
Threat Intelligence
SLA Management
Not specified
SNMP Monitoring
Not specified
System Monitoring
Alerts / Notifications
Reporting / Analytics
Server Monitoring
Telemetry
Not specified
Website Monitoring
Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Performance Metrics
Real Time Monitoring
Uptime Reporting