Ratings and Reviews 295 Ratings
Ratings and Reviews 26 Ratings
What is SuperOps?
Most MSPs and internal IT teams are stitching together four to six separate tools just to keep operations running - a PSA here, an RMM there, plus separate helpdesk, MDM, asset tracking, network monitoring, and documentation tools. SuperOps takes a different approach: everything lives on one platform, built on a single shared data layer from the ground up.
That shared architecture isn't just a convenience - it's what makes SuperOps' AI actually useful. Monica AI wasn't bolted on afterward; it was built alongside the platform, which means it has full context across tickets, assets, and workflows. In practice, that looks like automatic ticket triage, proactive patch and CVE risk alerts, auto-generated worklogs, smart KB article suggestions, and a growing set of workflows that run autonomously without a technician touching them.
On the compatibility side, SuperOps covers the full device landscape — Windows, macOS, Linux, iOS, iPadOS, and Android — and plugs into the tools IT teams already run, including Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, and SentinelOne. Remote access is included out of the box too, with both Splashtop and ISL Online bundled at no extra cost.
Add in transparent, predictable pricing, quick time-to-deploy, and a product team that's still founder-led and shipping fast - and it's a platform built for teams that want to stop managing tools and start managing outcomes.
What is Device42?
Device42 is a powerful software solution designed for managing data centers and networks, crafted by IT professionals to facilitate the discovery, documentation, and oversight of Data Centers and IT systems as a whole.
This tool delivers valuable insights into enterprise infrastructure by effectively mapping out hardware, software, services, and network dependencies. It boasts impressive visual representations alongside a user-friendly interface, complemented by webhooks and APIs for seamless integration.
With Device42, planning for network modifications becomes easier, and it helps to minimize mean time to recovery (MTTR) during unforeseen outages, ensuring that you have the necessary tools for maintenance, audits, warranty management, license tracking, lifecycle oversight, inventory management, and asset tracking, including detailed room and rack configurations.
Additionally, it allows for integration with various IT management platforms, such as Security Information and Event Management (SIEM), Configuration Management (CM), and IT Service Management (ITSM), providing comprehensive data mapping and more.
As a member of the Freshworks family, we are dedicated to enhancing our offerings, ensuring that our global customers and partners receive exceptional solutions and unwavering support, maintaining our long-standing commitment to excellence.
Integrations Supported
Axonius
BackBox
Cherwell Software
Deepser
Freshservice
Infoblox IPAM
Jira Service Management
JupiterOne
API Availability
API Availability
Has API
Pricing Information
$79/tech/month
Free Version
Free Trial Offered?
Pricing Information
$1499.00/year
Pricing is based on the number of devices and IP addresses.
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux
Supported Platforms
SaaS
On-Prem
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
SuperOps
Date Founded
2020
Company Location
United States
Company Website
www.superops.com
Company Facts
Organization Name
Device42, A Freshworks Company
Date Founded
2011
Company Location
United States
Company Website
www.device42.com
Categories and Features
AI PSA
Not specified
Endpoint Management
Not specified
IT Alerting
Not specified
IT Asset Management
Asset Tracking
Contract/License Management
IT Service Management
IT Automation
Not specified
IT Documentation
Not specified
IT Management
Event Logs
Hardware Inventory
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Project Management
Not specified
IT Service
IT Asset Management
ITSM
Not specified
MSP
Backup Management
Billing & Invoicing
Dashboard
Help Desk
Issue Management
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Network Monitoring
Not specified
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Dashboard
Patch Prioritization
Remote Access/Control
Policy Management
Not specified
Professional Services Automation
Billing & Invoicing
Client Portal
Document Management
Project Management
Proposal Generation
Time & Expense Tracking
Remote Desktop
Not specified
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Patch Management
Real-time Alerts
Remediation Management
Service Desk
IT Asset Management
Service Request Management
Not specified
Shadow IT Discovery
Not specified
SLA Management
Not specified
System Monitoring
Remote Monitoring
Unified Endpoint Management (UEM)
Not specified
Categories and Features
Application Dependency Mapping
Not specified
Asset Tracking
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Barcoding
Barcode Generation
Barcode Scanning
Custom Labels
Inventory Management
Label Templates
Serial Number Tracking
Cable Management
Not specified
Capacity Planning
Not specified
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
License Management
Relationship Mapping
Continuous Integration
Change Management
Configuration Management
Data Center Infrastructure Management (DCIM)
Not specified
Data Center Management
Cross Reference System
Device Auto Discovery
Import / Export Data
Multi-User
Power Management
Sarbanes-Oxley Compliance
DevOps
Approval Workflow
Dashboard
Inventory Management
Barcoding / RFID
Manufacturing Inventory Management
Product Identification
Reporting/Analytics
Retail Inventory Management
IP Address Management (IPAM)
Not specified
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
IT Documentation
Not specified
IT Management
Capacity Monitoring
Compliance Management
Hardware Inventory
IT Budgeting
License Management
Patch Management
Software Inventory
ITSM
Asset Tracking
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Network Access Control (NAC)
Authentication
Authorization
Automated Hotfix / Updates
Centralized Policy Management
Dashboard
Device Auto-Provisioning
Network Configuration
Not specified
Network Mapping
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Shadow IT Discovery
Not specified