SuperOps
4.5 out of 5 starsHeimdal Endpoint Detection and Response (EDR)
4.8 out of 5 starsRatings and Reviews 297 Ratings
Ratings and Reviews 13 Ratings
What is SuperOps?
Most MSPs and internal IT teams are stitching together four to six separate tools just to keep operations running - a PSA here, an RMM there, plus separate helpdesk, MDM, asset tracking, network monitoring, and documentation tools. SuperOps takes a different approach: everything lives on one platform, built on a single shared data layer from the ground up.
That shared architecture isn't just a convenience - it's what makes SuperOps' AI actually useful. Monica AI wasn't bolted on afterward; it was built alongside the platform, which means it has full context across tickets, assets, and workflows. In practice, that looks like automatic ticket triage, proactive patch and CVE risk alerts, auto-generated worklogs, smart KB article suggestions, and a growing set of workflows that run autonomously without a technician touching them.
On the compatibility side, SuperOps covers the full device landscape — Windows, macOS, Linux, iOS, iPadOS, and Android — and plugs into the tools IT teams already run, including Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, and SentinelOne. Remote access is included out of the box too, with both Splashtop and ISL Online bundled at no extra cost.
Add in transparent, predictable pricing, quick time-to-deploy, and a product team that's still founder-led and shipping fast - and it's a platform built for teams that want to stop managing tools and start managing outcomes.
What is Heimdal Endpoint Detection and Response (EDR)?
Heimdal® Endpoint Detection and Response is our exclusive multi-faceted service that offers exceptional capabilities for prevention, threat hunting, and remediation. This service integrates the most cutting-edge threat-hunting technologies available, including Heimdal Next-Gen Antivirus, Heimdal Privileged Access Management, Heimdal Application Control, Heimdal Ransomware Encryption Protection, Heimdal Patch & Asset Management, and Heimdal Threat Prevention.
With six modules functioning together harmoniously under a single platform and agent, Heimdal Endpoint Detection and Response provides comprehensive cybersecurity layers necessary for safeguarding your organization against both familiar and unfamiliar online and internal threats. Our advanced product enables rapid and precise responses to complex malware, ensuring that your digital assets are protected while also maintaining your organization's reputation. By consolidating these capabilities, we deliver an efficient solution that addresses the evolving challenges of cybersecurity effectively.
Integrations Supported
Guardz
Hudu
ISL Light Remote Desktop
Konnectify
QuickBooks Online
ScalePad Lifecycle Manager
Splashtop Remote Access
Integrations Supported
Autotask PSA
ConnectWise RMM
HaloPSA
API Availability
API Availability
Has API
Pricing Information
$79/tech/month
Free Version
Free Trial Offered?
Pricing Information
$0/month
Our products are available on a free trial basis for 30 days. Each module can also be purchased and used individually. Contact us for more information on pricing.
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux
Supported Platforms
SaaS
Android
Windows
Mac
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
SuperOps
Date Founded
2020
Company Location
United States
Company Website
www.superops.com
Company Facts
Organization Name
Heimdal®
Date Founded
2014
Company Location
Denmark
Company Website
heimdalsecurity.com
Categories and Features
AI PSA
Not specified
Endpoint Management
Not specified
IT Alerting
Not specified
IT Asset Management
Asset Tracking
Contract/License Management
IT Service Management
IT Automation
Not specified
IT Documentation
Not specified
IT Management
Event Logs
Hardware Inventory
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Project Management
Not specified
IT Service
IT Asset Management
ITSM
Not specified
MSP
Backup Management
Billing & Invoicing
Dashboard
Help Desk
Issue Management
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Network Monitoring
Not specified
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Dashboard
Patch Prioritization
Remote Access/Control
Policy Management
Not specified
Professional Services Automation
Billing & Invoicing
Client Portal
Document Management
Project Management
Proposal Generation
Time & Expense Tracking
Remote Desktop
Not specified
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Patch Management
Real-time Alerts
Remediation Management
Service Desk
IT Asset Management
Service Request Management
Not specified
Shadow IT Discovery
Not specified
SLA Management
Not specified
System Monitoring
Remote Monitoring
Unified Endpoint Management (UEM)
Not specified
Categories and Features
AI Security
Not specified
Antivirus
Not specified
Application Control
Not specified
Application Security
Analytics / Reporting
Vulnerability Detection
Vulnerability Remediation
Cybersecurity
AI / Machine Learning
Behavioral Analytics
Endpoint Management
IOC Verification
Incident Management
Vulnerability Scanning
Whitelisting / Blacklisting
Data Loss Prevention
Compliance Reporting
Policy Management
Web Threat Management
Whitelisting / Blacklisting
DNS Security
Not specified
Email Security
Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting
Endpoint Detection and Response (EDR)
Behavioral Analytics
Blacklisting/Whitelisting
Continuous Monitoring
Malware/Anomaly Detection
Prioritization
Remediation Management
Root Cause Analysis
Endpoint Management
Not specified
Endpoint Privilege Management
Not specified
Endpoint Protection
Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting
Extended Detection and Response (XDR)
Not specified
Firewall
Not specified
Incident Response
Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Logs
Incident Reporting
SIEM Data Ingestion / Correlation
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management
Intrusion Detection and Prevention
Not specified
IT Asset Management
Not specified
IT Security
Not specified
Managed Detection and Response (MDR)
Not specified
MSP
Patch Management
Privileged Access Management (PAM)
Remote Access
Remote Systems Monitoring
Network Detection and Response (NDR)
Not specified
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
Privileged Access Management
Application Access Control
Behavioral Analytics
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring
Ransomware Protection
Not specified
Remote Desktop
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Wake
User Management
RMM
For MSPs
IT Asset Management
Network Monitoring
Patch Management
Real-time Alerts
SIEM
Behavioral Analytics
Endpoint Management
Forensic Analysis
Log Management
Network Monitoring
Real Time Monitoring
Threat Intelligence
User Activity Monitoring
Threat Hunting
Not specified
Threat Intelligence
Not specified
Vulnerability Management
Asset Discovery
Asset Tagging
Network Scanning
Patch Management
Policy Management
Prioritization
Risk Management
Vulnerability Assessment
Zero Trust Security
Not specified