SuperOps vs. PDQ Connect

Most MSPs and internal IT teams are stitching together four to six separate tools just to keep operations running - a PSA here, an RMM there, plus separate helpdesk, MDM, asset tracking, network monitoring, and documentation tools. SuperOps takes a different approach: everything lives on one platform, built on a single shared data layer from the ground up. That shared architecture isn't just a convenience - it's what makes SuperOps' AI actually useful. Monica AI wasn't bolted on afterward; it was built alongside the platform, which means it has full context across tickets, assets, and workflows. In practice, that looks like automatic ticket triage, proactive patch and CVE risk alerts, auto-generated worklogs, smart KB article suggestions, and a growing set of workflows that run autonomously without a technician touching them. On the compatibility side, SuperOps covers the full device landscape — Windows, macOS, Linux, iOS, iPadOS, and Android — and plugs into the tools IT teams already run, including Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, and SentinelOne. Remote access is included out of the box too, with both Splashtop and ISL Online bundled at no extra cost. Add in transparent, predictable pricing, quick time-to-deploy, and a product team that's still founder-led and shipping fast - and it's a platform built for teams that want to stop managing tools and start managing outcomes.

Manage both your remote and local devices through an agent-based system with PDQ Connect, allowing for effortless deployment of packages with just a few clicks. This platform is crafted for real-time visibility into device information, enabling immediate actions to be taken. PDQ's experts have rigorously evaluated the latest updates from over 100 different vendors. With features like multifactor authentication and encryption, you can make strategic decisions and prioritize actions without the need for a VPN. Consolidate your device management in one interface, encompassing details like the operating system, local IP address, installed applications, and connected drives. You also have the option to create either dynamic or static device groupings; devices automatically join dynamic groups when they meet specified criteria. Utilize our pre-formed groups to quickly gather insights about your network, such as identifying devices that require a reboot or those that are running low on disk space. This streamlined approach not only enhances productivity but also ensures that you stay informed about your entire device ecosystem at all times.