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What is Superchat?

Engage with your clientele through multiple channels, boost your ratings, and streamline communication effortlessly with a unified platform. The outdated contact form has lost its relevance; instead, create a direct link with your customers using Superchat’s webchat functionality. This feature enables prospective clients to connect with you easily right from your website, enhancing interaction. Customer testimonials play a vital role in building trust in your enterprise, and with Superchat, you can conveniently encourage happy customers to share their feedback via text messages, all organized from one user-friendly inbox. Crafted in Berlin, our Superchat software prioritizes your data security, incorporating several layers of encryption and routine backups on our servers located in Frankfurt. Our committed team is always on hand to assist you, guiding you through the initial setup and offering continuous support as needed, ensuring a seamless experience at every turn. Additionally, we believe that maintaining your data privacy is fundamental to our service, and we take every precaution to uphold it.

What is ReferralYogi?

We assess performance and provide detailed insights into the effectiveness of all your application channels. Our analyses cover metrics such as traffic volume, channel efficiency, and customer loyalty scores. There is also a sophisticated chat interface designed for your sales and support teams, allowing them to handle multiple live conversations from various app channels at once. Among the notable functionalities is the Business Initiated conversations feature, which makes it easier to start or rekindle interactions with customers through messages that can contain routine updates or reminders related to specific transactions. Additionally, our standard REST APIs enable your back-end systems to automatically dispatch messages based on established business criteria. These APIs are seamlessly integrated with your CRM and ERP systems, which enhances the ability of our chatbot to provide real-time responses by utilizing data from incoming inquiries, thereby ensuring a fluid communication experience. Consequently, users enjoy a more interactive engagement with your brand, ultimately fostering stronger customer connections and loyalty over time.

Media

Media

Integrations Supported

Axis LMS
Facebook
Facebook Messenger
Google Business Messages
Instagram
Telegram
WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

€79 per month
Billed annually

Pricing Information

Pricing not provided

Supported Platforms

Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

Superchat

Date Founded

2020

Company Location

Germany

Company Website

www.superchat.de/

Company Facts

Organization Name

ReferralYogi

Date Founded

2017

Company Location

India

Company Website

www.referralyogi.com

Categories and Features

Live Chat

Not specified

Reputation Management

Not specified

Review Management

Not specified

Categories and Features

Reputation Management

Not specified

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