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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Signifi Personal?

While you may excel in your field, dealing with Wi-Fi issues might not be your strong suit. The majority of Wi-Fi diagnostic tools require complex home configurations, detailed spreadsheets, USB connectors, and calculations for antenna gain, which can seem like a thrilling technical endeavor; nonetheless, what you truly require is a reliable connection to fulfill your duties. For remote workers, online students, and teachers conducting virtual lessons, a consistent home Wi-Fi connection is crucial for maintaining productivity. Encountering choppy video calls with important clients, interrupted classes due to erratic internet service, or missing essential webinars because of Wi-Fi failures is simply unacceptable. This is where Signifi Agent comes into play, offering a straightforward desktop application that collects data about your network and nearby networks for comprehensive evaluation. With the Wi-Fi Audit and Issues Dashboard from Signifi, you can gain clarity on your connectivity problems and receive practical solutions, enabling you to swiftly get back to your tasks. This robust tool guarantees that you can concentrate on your work without being impeded by technical challenges, thus enhancing your overall efficiency and effectiveness in your role.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

MetaGeek

Date Founded

2005

Company Location

United States

Company Website

www.metageek.com/products/signifi/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

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