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What is SupportBee?
SupportBee's ticketing solution is crafted to assist teams in efficiently overseeing, prioritizing, and collaborating on customer support requests. It operates like an email service, where the shared inbox facilitates smooth and private interactions with clients, maintaining the intimate feel of email correspondence. Unlike a standard email account, our platform enhances teamwork by enabling the allocation of tickets to designated agents and teams, thus ensuring responsibility and reducing the risk of oversight. Moreover, the inclusion of KBee, our integrated knowledge base tool, enables customers to seek solutions on their own, thereby minimizing the necessity for direct support inquiries. This feature works seamlessly with our Shared Inbox, allowing your team to swiftly access and distribute links to relevant support documentation while interacting with clients. Additionally, this configuration significantly boosts the productivity of customer service processes, which in turn fosters increased customer satisfaction and loyalty. As a result, SupportBee not only streamlines support tasks but also contributes to a more empowered and informed customer base.
What is Re:amaze?
Strengthen your relationships with customers through Re:amaze, a reliable online helpdesk crafted to help businesses effectively engage and support their clients across various communication channels. Built for growth, Re:amaze offers an extensive array of features including live chat, email support, and seamless integrations with social media and mobile apps. Furthermore, it incorporates crucial functionalities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, in-depth reporting, FAQs, and customer satisfaction surveys, all designed to elevate the user experience and boost support effectiveness. By leveraging these advanced tools, companies can cultivate more meaningful connections with their customers, leading to improved engagement and heightened satisfaction levels. As a result, businesses will not only meet customer needs but also anticipate them, paving the way for long-term loyalty and success.
Integrations Supported
GitHub
Integry
Quickwork
Slack
Stackreaction
Wufoo
Zapier
Aritic PinPoint
Canopy
Carbide
Integrations Supported
GitHub
Integry
Quickwork
Slack
Stackreaction
Wufoo
Zapier
Aritic PinPoint
Canopy
Carbide
API Availability
Has API
API Availability
Has API
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Pricing Information
$20.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SupportBee
Date Founded
2011
Company Location
United States
Company Website
supportbee.com
Company Facts
Organization Name
Reamaze
Date Founded
2012
Company Location
United States
Company Website
www.reamaze.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking