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What is SupportHero?

If you're looking for an effective internal Knowledge Management system or a simple FAQ section for your users, Support Hero is the perfect solution. You can empower your team with a thorough playbook while delivering outstanding support to your clients. Support Hero offers a polished and intuitive Knowledge Management Solution that comes with a fully operational knowledge base portal from the outset. With an easily embeddable widget that integrates smoothly with the portal, you can avoid the hassle of managing content in various locations. The design is highly customizable, allowing you to set it up to function on your own domain. This versatile Support Hero widget can be simply embedded into your website or web application, utilizing the same content from the knowledge base portal while remaining flexible. Take advantage of our contextual content feature, which helps provide the most pertinent articles based on user navigation patterns. Implementing the widget is straightforward, requiring just a simple JavaScript snippet, making it suitable for users with varying levels of technical skill. Furthermore, Support Hero is dedicated to ensuring that your users receive consistent, personalized support, significantly enhancing their overall experience while interacting with your services. By choosing Support Hero, you're not just getting a tool; you're investing in an improved support journey for both your team and your customers.

What is HelpHero?

You can design engaging and straightforward product tours that facilitate a smoother onboarding experience for your users, enabling them to quickly familiarize themselves with new features. There is no need for extensive programming skills or large financial investments to implement these tours. Our dynamic product walkthroughs immediately capture users' attention, allowing them to absorb information as they navigate through the application, simplifying the onboarding process. HelpHero streamlines the creation of these walkthroughs without any coding requirements, enabling you to showcase key features and updates effectively. This way, users will have a clear understanding of the latest enhancements and how to utilize them effectively. Consequently, this leads to reduced confusion, frustration, and an overall increase in user adoption and retention rates. Contextual tours ensure that users receive timely information just when they need it, preventing the need for them to seek help proactively. By guiding users toward successful interactions, HelpHero can significantly lower customer support expenses and response times. Ultimately, HelpHero serves as an accessible and budget-friendly onboarding solution that empowers your users while simplifying your support processes. In this way, you can focus on growing your business while ensuring a seamless experience for your customers.

Media

Media

Integrations Supported

Gist

Integrations Supported

Angular
Google Chrome
Microsoft Edge
Mozilla Firefox
React
Safari

API Availability

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?

Pricing Information

$55 per month
All plans include access to advanced features and comes with unlimited tours, hotspots, checklists & team members. Get two months free on annual plans.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

SupportHero

Date Founded

2014

Company Location

France

Company Website

supporthero.io

Company Facts

Organization Name

HelpHero

Company Location

New Zealand

Company Website

helphero.co

Categories and Features

CRM

Not specified

Knowledge Management

Decision Tree
Full Text Search
Knowledge Base Management

Categories and Features

Customer Onboarding

Not specified

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

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