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What is SupportHero?

If you're looking for an effective internal Knowledge Management system or a simple FAQ section for your users, Support Hero is the perfect solution. You can empower your team with a thorough playbook while delivering outstanding support to your clients. Support Hero offers a polished and intuitive Knowledge Management Solution that comes with a fully operational knowledge base portal from the outset. With an easily embeddable widget that integrates smoothly with the portal, you can avoid the hassle of managing content in various locations. The design is highly customizable, allowing you to set it up to function on your own domain. This versatile Support Hero widget can be simply embedded into your website or web application, utilizing the same content from the knowledge base portal while remaining flexible. Take advantage of our contextual content feature, which helps provide the most pertinent articles based on user navigation patterns. Implementing the widget is straightforward, requiring just a simple JavaScript snippet, making it suitable for users with varying levels of technical skill. Furthermore, Support Hero is dedicated to ensuring that your users receive consistent, personalized support, significantly enhancing their overall experience while interacting with your services. By choosing Support Hero, you're not just getting a tool; you're investing in an improved support journey for both your team and your customers.

What is SchoolMint Hero?

SchoolMint Hero is a cutting-edge cloud-based application tailored for the management of student behavior in educational institutions. This software enables educators, school leaders, and students to track a range of behaviors—both commendable and concerning—while encouraging the reinforcement of positive actions. Hero features a comprehensive set of tools that assist with classroom management, referral monitoring, tracking tardiness, and engaging parents and students effectively; it also offers capabilities for event management and detailed behavior analytics. Acting as a holistic solution, it supports the implementation of school-wide Positive Behavioral Interventions and Supports (PBIS) strategies. Its intuitive interface brings together teachers, administrators, staff, students, and their families into a unified approach to behavior management. The platform's flexibility ensures that it can adjust to diverse behavioral frameworks that meet ongoing requirements. By integrating Hero into their operations, schools can optimize processes, alleviate long wait times for tardiness, and minimize the hours spent addressing disciplinary issues, while automating vital functions like back-to-class passes. Ultimately, Hero cultivates a more positive and structured environment within schools, enhancing the experience for all participants involved. This comprehensive approach not only fosters better behavior but also strengthens the overall school community.

Media

Media

Integrations Supported

Gist

Integrations Supported

Novopay
SchoolMint
SiteMinder

API Availability

API Availability

Pricing Information

$49 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

SupportHero

Date Founded

2014

Company Location

France

Company Website

supporthero.io

Company Facts

Organization Name

SchoolMint

Date Founded

2013

Company Location

United States

Company Website

schoolmint.com/schoolminthero/

Categories and Features

CRM

Not specified

Knowledge Management

Decision Tree
Full Text Search
Knowledge Base Management

Categories and Features

Classroom Management

Attendance Management
Block Websites/Applications
Built in LMS
For Classroom
For Labs
Internet Usage Monitoring
Real-time Chat
Remote Access/Control
Report Cards
Support Audio/Images/Video
Tests/Assessments
Transcripts

PBIS

Not specified

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