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What is SupportHero?

If you're looking for an effective internal Knowledge Management system or a simple FAQ section for your users, Support Hero is the perfect solution. You can empower your team with a thorough playbook while delivering outstanding support to your clients. Support Hero offers a polished and intuitive Knowledge Management Solution that comes with a fully operational knowledge base portal from the outset. With an easily embeddable widget that integrates smoothly with the portal, you can avoid the hassle of managing content in various locations. The design is highly customizable, allowing you to set it up to function on your own domain. This versatile Support Hero widget can be simply embedded into your website or web application, utilizing the same content from the knowledge base portal while remaining flexible. Take advantage of our contextual content feature, which helps provide the most pertinent articles based on user navigation patterns. Implementing the widget is straightforward, requiring just a simple JavaScript snippet, making it suitable for users with varying levels of technical skill. Furthermore, Support Hero is dedicated to ensuring that your users receive consistent, personalized support, significantly enhancing their overall experience while interacting with your services. By choosing Support Hero, you're not just getting a tool; you're investing in an improved support journey for both your team and your customers.

What is ProductFeed?

An adaptable feature incorporated into your website delivers a quick overview of your latest updates. Users can explore all updates on a dedicated Custom Page that can reside on your domain, presenting a thorough catalog of your updates, which can be accessed by selecting any item in the Widget. Both the widget and the custom page are fully customizable, enabling you to ensure they fit seamlessly with your brand's visual identity. Effortlessly share new updates and announcements with your audience on Twitter while also communicating them to your team on Slack. Furthermore, you can choose to adjust the visibility of your updates page, making it either private or public, by controlling its presence in Google search results. This feature not only empowers you with complete control over how your information is distributed but also allows you to tailor the experience for your audience according to their needs and preferences. The flexibility offered ensures that your communication remains effective and aligned with your overarching goals.

Media

Media

Integrations Supported

Gist

Integrations Supported

Slack
X (Twitter)

API Availability

API Availability

Pricing Information

$49 per month
Free Trial Offered?

Pricing Information

$19 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

SupportHero

Date Founded

2014

Company Location

France

Company Website

supporthero.io

Company Facts

Organization Name

ProductFeed

Company Website

productfeed.app/

Categories and Features

CRM

Not specified

Knowledge Management

Decision Tree
Full Text Search
Knowledge Base Management

Categories and Features

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