Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Serviceaide Reviews & Ratings
    139 Ratings
    Company Website
  • Shippo Reviews & Ratings
    907 Ratings
    Company Website
  • Alloy Navigator Reviews & Ratings
    166 Ratings
    Company Website
  • Fishbowl Reviews & Ratings
    1,086 Ratings
    Company Website
  • Asym Capital Reviews & Ratings
    1 Rating
    Company Website
  • FrameworkLTC Reviews & Ratings
    48 Ratings
    Company Website
  • Sharesight Reviews & Ratings
    546 Ratings
    Company Website
  • Epsilon3 Reviews & Ratings
    265 Ratings
    Company Website
  • Odoo Reviews & Ratings
    1,641 Ratings
    Company Website
  • QuickApps Reviews & Ratings
    Company Website

What is SupportSync?

Our RMA software is tailored specifically for small and medium-sized businesses, enabling them to manage product returns efficiently while ensuring a focus on customer satisfaction. This tool allows you to track returns, easily access customer service histories, and gather important insights regarding the reasons for product returns as well as performance metrics of your team. It serves as a comprehensive solution that integrates returns tracking, parts requests, testing, reporting, and customer data, giving you a holistic overview of your returns management. You will have real-time visibility into the status of your return processes, helping both you and your customers stay informed. As your team carries out their duties, returns transition smoothly to the next stage, keeping customers updated throughout the entire process. The transparency of the return workflow is preserved for all parties involved, fostering trust and clarity. In addition, you can create in-depth reports on various elements such as testing, cases, returns, parts requests, shipping, and user interactions. By applying filters based on specific criteria like date ranges and product categories, you can pinpoint the precise information necessary for well-informed decision-making. Furthermore, this software significantly boosts operational efficiency, which in turn enhances customer experiences and satisfaction. It ultimately positions your business to respond more effectively to customer needs and improve overall service quality.

What is Ascent ERP?

Ascent ERP is a fully integrated Salesforce-native platform designed for enterprise resource planning (ERP) since 2007, catering to small, mid-sized, and larger businesses by providing a comprehensive perspective on mid and back office operations, a concept we refer to as "Operations 360°." This solution is particularly well-suited for organizations undergoing digital transformation that have intricate inventory and product needs. Ascent ERP delivers a robust suite of functionalities including warehouse management, inventory control, demand forecasting, product management, purchasing, order processing, work order management, returns handling, financial oversight, and mobile solutions, all tailored to operate seamlessly on the Salesforce platform. It is an excellent fit for businesses of any size seeking an all-encompassing ERP solution that integrates various aspects such as bill of materials (BOM), servitization, financial management, demand planning, warehouse mobility, and connections to external systems. Additionally, Ascent ERP boasts pre-built integrations with a variety of e-commerce platforms like Shopify, Magento, WooCommerce, and Amazon WMS, along with accounting software such as Accounting Seed, Certinia, Sage Intacct, QuickBooks (both Online and On-Premise), Xero, and Microsoft Business Central. Furthermore, it supports credit card processing through Kulturra, tax compliance with Avalara AvaTax, and shipping logistics via Zenkraft Multi-Carrier, ensuring a holistic approach to managing business operations.

Media

Media

Integrations Supported

Accounting Seed
Amazon
Avalara
Bringg
Configure One Cloud
Kulturra
Magento
Microsoft Dynamics 365 Business Central
QuickBooks Accountants
QuickBooks Enterprise
Shopify
WooCommerce
Xero
Zendesk

Integrations Supported

Accounting Seed
Amazon
Avalara
Bringg
Configure One Cloud
Kulturra
Magento
Microsoft Dynamics 365 Business Central
QuickBooks Accountants
QuickBooks Enterprise
Shopify
WooCommerce
Xero
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$29.50 per user per month
Free Trial Offered?
Free Version

Pricing Information

$125 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SupportSync

Date Founded

2015

Company Location

United States

Company Website

www.supportsync.com

Company Facts

Organization Name

Ascent Solutions

Date Founded

2006

Company Location

United States

Company Website

ascenterp.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Categories and Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Manufacturing

Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Purchasing

Catalog Management
Compliance Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management

Warehouse Management

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

Popular Alternatives

RenewityRMA Reviews & Ratings

RenewityRMA

Renewity Systems

Popular Alternatives

Kechie Reviews & Ratings

Kechie

My Office Apps
Descartes Zangerine Reviews & Ratings

Descartes Zangerine

Descartes Systems Group
SAP Business ByDesign Reviews & Ratings

SAP Business ByDesign

Navigator Business Solutions