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What is SupportSync?

Our RMA software is tailored specifically for small and medium-sized businesses, enabling them to manage product returns efficiently while ensuring a focus on customer satisfaction. This tool allows you to track returns, easily access customer service histories, and gather important insights regarding the reasons for product returns as well as performance metrics of your team. It serves as a comprehensive solution that integrates returns tracking, parts requests, testing, reporting, and customer data, giving you a holistic overview of your returns management. You will have real-time visibility into the status of your return processes, helping both you and your customers stay informed. As your team carries out their duties, returns transition smoothly to the next stage, keeping customers updated throughout the entire process. The transparency of the return workflow is preserved for all parties involved, fostering trust and clarity. In addition, you can create in-depth reports on various elements such as testing, cases, returns, parts requests, shipping, and user interactions. By applying filters based on specific criteria like date ranges and product categories, you can pinpoint the precise information necessary for well-informed decision-making. Furthermore, this software significantly boosts operational efficiency, which in turn enhances customer experiences and satisfaction. It ultimately positions your business to respond more effectively to customer needs and improve overall service quality.

What is Rokdi?

Inventory management systems provide essential tools such as alerts for low stock levels, item categorization, and stock level adjustments. Elevate your business efficiency with more than ten types of reports, including GST-related information, stock evaluations, and summaries of party ledgers. Seamlessly keep track of all financial activities within your organization, including sales, purchases, quotes, and returns. Impress your clientele with elegantly crafted invoices that can be generated in just a few clicks, significantly speeding up your payment collection process. With Rokdi, you can confidently invoice for your services by precisely tracking your work hours, and your team can log their time, which is conveniently transferred to invoices automatically. The reports produced by Rokdi are easy to understand for you while also being detailed enough to satisfy your accountant, making the process beneficial for all parties involved. Stay updated on your product stock in real-time, effectively alleviating the hassle of manual inventory management. Our billing software allows you to create invoices that comply with GST regulations while generating thorough financial reports and performing various tax calculations that ease the GST return filing process. This streamlined approach not only saves you precious time but also guarantees adherence to tax laws, enabling you to concentrate on expanding your enterprise. Plus, the user-friendly interface ensures that you can navigate the software effortlessly, enhancing your overall experience further.

Media

Media

Integrations Supported

Zendesk

Integrations Supported

Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$29.50 per user per month
Free Trial Offered?
Free Version

Pricing Information

$153.62 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SupportSync

Date Founded

2015

Company Location

United States

Company Website

www.supportsync.com

Company Facts

Organization Name

Dunes Factory

Date Founded

2009

Company Location

India

Company Website

rokdi.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Categories and Features

Billing and Invoicing

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

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