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What is Surfsite?

Surfsite's assistants have the ability to connect to your files and retrieve data from essential tools, enabling you to make informed decisions with ease. By harnessing your organization's data and utilizing advanced models, our assistants significantly improve both the accuracy of your decision-making and the efficiency of your operations. The integration of your favorite tools with Surfsite is incredibly simple, facilitated by secure one-tap connections. You can manage your data, tasks, and communications without hassle in a completely secure space. Locating the information or documents you require is quick and straightforward. Your assistant is designed to streamline searches across all connected tools and data, delivering immediate and accurate responses. Effortlessly interact with an AI assistant that utilizes your company's knowledge base, providing instant insights, accurate answers, and context from all your linked files and tools. Whether you're managing products, tracking KPIs, or implementing marketing strategies, you can customize workflows and responses to meet your unique business requirements, ensuring a tailored experience. This degree of personalization not only enhances productivity but also cultivates a more efficient working atmosphere, ultimately leading to better overall results. The synergy between technology and user needs creates a seamless experience that empowers teams to excel in their endeavors.

What is IBM watsonx Assistant?

IBM watsonx Assistant represents an innovative conversational AI platform that enables a diverse range of users, including those without technical expertise, to seamlessly create generative AI assistants that provide smooth self-service experiences for customers on any device or channel, enhance employee efficiency, and expand organizational capabilities. The platform boasts an intuitive design featuring a drag-and-drop conversation builder along with ready-made templates, making it accessible for all users. It incorporates advanced Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), as well as Intelligent Context Gathering, which work collectively to enhance comprehension of conversational context in natural language. Additionally, it employs retrieval-augmented generation (RAG) techniques to deliver precise, contextual, and timely conversational responses at all times, ensuring that interactions are rooted in the company's knowledge base. This comprehensive approach not only streamlines communication but also fosters a more interactive and responsive customer engagement strategy.

Media

Media

Integrations Supported

Salesforce
Airtable
Asana
Avaya Experience Platform
Figma
Google Drive
IBM ILOG CPLEX Optimization Studio
IBM Watson Discovery
IBM Watson Studio
IBM watsonx.ai
IBM watsonx.ai Agent Builder
IBM watsonx.governance
IntelePeer
Mixpanel
Notion
SurveyMonkey
UneeQ
Vonage Communications APIs (Nexmo)
Zendesk
storm Cloud Contact Center

Integrations Supported

Salesforce
Airtable
Asana
Avaya Experience Platform
Figma
Google Drive
IBM ILOG CPLEX Optimization Studio
IBM Watson Discovery
IBM Watson Studio
IBM watsonx.ai
IBM watsonx.ai Agent Builder
IBM watsonx.governance
IntelePeer
Mixpanel
Notion
SurveyMonkey
UneeQ
Vonage Communications APIs (Nexmo)
Zendesk
storm Cloud Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$140 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Surfsite

Date Founded

2023

Company Location

Romania

Company Website

surfsite.ai/

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/watsonx-assistant

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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