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What is SurgyInsights?

SurgyInsights is a detailed analytics platform crafted for hospital executives operating in India and the Gulf Cooperation Council (GCC) region. It boasts 84 pre-set key performance indicators (KPIs) that cover a wide array of fields including executive management, operations, finance, quality assurance, human resources, nursing, and clinical metrics, with each KPI conforming to the quality benchmarks established by NABH and JCI. The platform enables leaders to ask questions in plain language, while a deterministic KPI engine promptly provides answers without needing AI-generated SQL queries. Users can access real-time dashboards and alerts to keep track of performance metrics, and an anomaly detection feature is available to spot unusual patterns, offering AI-enhanced root-cause analysis through WhatsApp notifications. Hospitals can conveniently start using SurgyInsights by uploading their data in CSV or Excel formats, thus bypassing complicated integration processes. Furthermore, users can choose to integrate their favorite language models, including Claude, OpenAI, Gemini, or Vertex AI, into the platform. To maintain patient confidentiality, a PII scanner effectively strips away identifiers during data intake, while all tenant-specific information is safeguarded through secure encryption both in transit and at rest. SurgyInsights is designed to work in harmony with the SurgyOne platform or alongside a pre-existing Hospital Information System (HIS). With annual subscription plans tailored for each individual hospital, it presents a financially viable option for healthcare analytics. This remarkable array of features not only enhances operational efficiency for hospital leaders but also significantly contributes to improved patient care outcomes, ultimately helping healthcare facilities deliver better services.

What is SurgyCRM?

SurgyCRM is an innovative cloud-based customer relationship management solution crafted specifically for hospitals to adeptly manage patient inquiries and improve engagement throughout the care continuum. This comprehensive platform merges multiple communication channels—such as websites, chatbots, call centers, WhatsApp, walk-ins, and referrals—into a single, shared inbox that allows for assignment, follow-up, source tracking, and conversion metrics that correspond with hospital information system records. Teams can set care-journey milestones, automate WhatsApp reminders, manage doctor and partner referrals, and collect feedback via QR codes, which are all tracked as tickets. An efficient bilingual chatbot on the website captures inquiries and generates leads, while features like role- and branch-based access, audit trails, and dashboards ensure smooth operations across various locations. Furthermore, a mobile field app enables the documentation of referral visits, guaranteeing that all interactions are systematically recorded. SurgyCRM is designed for hospitals and healthcare organizations, providing seamless integration with existing HIS/HMS platforms through APIs or scheduled data synchronization, and it can also accept data input via spreadsheet imports to accommodate diverse operational needs. This versatile solution is offered as a multi-tenant software-as-a-service platform, promoting collaborative use among a range of stakeholders, thereby enhancing overall efficiency in patient management. Ultimately, SurgyCRM not only streamlines processes but also fosters improved communication and collaboration within healthcare teams.

Media

Media

Integrations Supported

WhatsApp
Claude
Gemini
OpenAI

Integrations Supported

WhatsApp

API Availability

Has API

API Availability

Pricing Information

$600/hospital/year
Annual subscription per hospital. Product scope and pricing may vary by hospital configuration; options include self-serve CSV/Excel access, scheduled data sync, enterprise API/SLA, and OEM embedding.
Free Trial Offered?

Pricing Information

$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/products/surgy-crm

Categories and Features

Healthcare Analytics

Not specified

Categories and Features

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