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What is SurgyInsights?

SurgyInsights is a detailed analytics platform crafted for hospital executives operating in India and the Gulf Cooperation Council (GCC) region. It boasts 84 pre-set key performance indicators (KPIs) that cover a wide array of fields including executive management, operations, finance, quality assurance, human resources, nursing, and clinical metrics, with each KPI conforming to the quality benchmarks established by NABH and JCI. The platform enables leaders to ask questions in plain language, while a deterministic KPI engine promptly provides answers without needing AI-generated SQL queries. Users can access real-time dashboards and alerts to keep track of performance metrics, and an anomaly detection feature is available to spot unusual patterns, offering AI-enhanced root-cause analysis through WhatsApp notifications. Hospitals can conveniently start using SurgyInsights by uploading their data in CSV or Excel formats, thus bypassing complicated integration processes. Furthermore, users can choose to integrate their favorite language models, including Claude, OpenAI, Gemini, or Vertex AI, into the platform. To maintain patient confidentiality, a PII scanner effectively strips away identifiers during data intake, while all tenant-specific information is safeguarded through secure encryption both in transit and at rest. SurgyInsights is designed to work in harmony with the SurgyOne platform or alongside a pre-existing Hospital Information System (HIS). With annual subscription plans tailored for each individual hospital, it presents a financially viable option for healthcare analytics. This remarkable array of features not only enhances operational efficiency for hospital leaders but also significantly contributes to improved patient care outcomes, ultimately helping healthcare facilities deliver better services.

What is SurgyFrontdesk?

SurgyFrontdesk is an innovative voice assistant powered by AI, specifically crafted for hospitals to manage both incoming and outgoing patient calls through the existing PBX system. It proficiently handles various responsibilities, including responding to common inquiries, scheduling, confirming, rescheduling, or canceling appointments, collecting patient registration details, and setting up reminders and follow-up notifications. After a patient’s appointment, it also has the capability to send prescriptions, bills, and reports via WhatsApp or SMS. This system enhances the functionality of the current call center by routing calls that need human attention to the right personnel without completely replacing the human element. Furthermore, it seamlessly integrates with SurgyCRM, allowing for follow-up actions that can trigger AI calls or WhatsApp communications, while also keeping accurate records of outcomes in patient files. SurgyFrontdesk serves as an excellent solution for healthcare providers aiming to optimize routine patient interactions and appointment management, thus allowing staff to dedicate their time to more intricate discussions that require human understanding. By automating these processes, it plays a significant role in boosting operational efficiency and enhancing communication within healthcare settings. Ultimately, the combination of technology and human expertise results in a more effective patient care experience.

Media

Media

Integrations Supported

WhatsApp
Claude
Gemini
OpenAI

Integrations Supported

WhatsApp

API Availability

Has API

API Availability

Pricing Information

$600/hospital/year
Annual subscription per hospital. Product scope and pricing may vary by hospital configuration; options include self-serve CSV/Excel access, scheduled data sync, enterprise API/SLA, and OEM embedding.
Free Trial Offered?

Pricing Information

$5
Annual subscription per hospital, quoted after scoping. Pricing depends on selected products, number of sites, and user or volume tiers. Full white-labeling is priced separately during onboarding.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/products/surgy-frontdesk

Categories and Features

Healthcare Analytics

Not specified

Categories and Features

AI Receptionists

Not specified

Healthcare AI

Not specified

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