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What is Survey Back Office?

Our primary focus is on providing outstanding project management services specifically designed for survey research organizations. What sets us apart from our competitors is our unwavering commitment to customer-oriented solutions, which emphasizes clarity and transparency in our practices to build lasting partnerships. Clients are empowered to effortlessly create and share branded links with their customers and vendors, whether they are directing traffic to their own end pages or those of their chosen panel providers. Research firms can choose to conduct studies utilizing their own respondent panels or by partnering with external panel vendors, granting them valuable flexibility. Our platform offers real-time insights into redirections, including information on completed surveys, disqualified entries, and fulfilled quotas. Furthermore, users have the capability to create and manage their own panels, thereby overseeing the entire business process cycle efficiently. Since our inception in 2012, Survey Back Office has positioned itself as a reliable ally within the survey research sector, consistently providing project management solutions tailored to the unique needs of our clients. We embarked on this journey by crafting a robust project management tool for survey research in 2012, ultimately developing a portal that caters to both new and established survey research entities. Looking ahead, we are committed to continuously enhancing our services to adapt to the evolving landscape of this dynamic industry, ensuring that we always meet the changing demands of our clientele. Our dedication to innovation and improvement remains at the forefront of our mission as we strive to support our clients in achieving their research goals.

What is Sentink?

Sentink is an all-encompassing platform tailored for market research and surveys, specifically designed for organizations aiming to conduct studies, engage with respondents, and analyze feedback in an efficient manner. The platform features AI-enhanced survey design, supports multilingual forms, facilitates the sourcing of respondents, and offers tools for managing online research communities and diary studies, as well as instruments for measuring customer satisfaction, NPS, and qualitative feedback. Surveys can be conveniently shared through web links and WhatsApp to reach targeted demographics while offering a diverse array of question types. Researchers gain access to dynamic dashboards that enable them to evaluate results, perform cross-tabulations, delve into text and sentiment analysis, and produce detailed reports with the help of AI, in addition to having the ability to export data for further exploration. With support for both Arabic and English, Sentink adeptly accommodates research needs across consumer insights, customer experience, employee feedback, product assessments, and market studies, focusing particularly on initiatives pertinent to the UAE and the wider MENA area. The platform skillfully integrates survey design, response collection, respondent management, and analytical functions, positioning itself as an essential resource for research teams seeking to derive valuable insights. Moreover, its intuitive interface allows users with limited technical expertise to navigate the intricacies of market research effortlessly. This ease of use can significantly enhance the productivity of research teams, ensuring they can focus more on analysis and less on technical challenges.

Media

Media

Integrations Supported

Integrations Supported

ChatGPT
Claude
Microsoft Power BI
Model Context Protocol (MCP)
n8n

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$49/month
Free Plan: 50 completed responses per year, 3 surveys, and 1 seat. Starter costs $49/month and includes 12,000 responses per year, 5 active surveys, and 1 seat. Growth costs $99/month, and Pro costs $299/month. Yearly billing offers 20% savings. Corporate plans have custom pricing.
Free Version

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Survey Back Office

Date Founded

2015

Company Location

India

Company Website

surveybackoffice.com

Company Facts

Organization Name

COODAI

Date Founded

2023

Company Location

United Arab Emirates

Company Website

sentink.com

Categories and Features

Survey

Not specified

Categories and Features

Market Research

Not specified

Survey

Not specified

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