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Total 0 out of 5 stars
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features 0 out of 5 stars
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Ratings and Reviews 3 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is Survey360?

In the fiercely competitive landscape of global business today, the quest to attract new clientele while enhancing loyalty among current customers poses significant challenges. Contact centers are key players in achieving remarkable outcomes in this arena. But how can one effectively assess this situation? Pointel Survey360 streamlines the survey process, enabling the creation and execution of surveys to gather invaluable customer feedback and experience insights. This tool provides precise, comprehensive data regarding customer expectations and the performance of contact centers. The swift analysis of this information is instrumental in both retaining existing customers and acquiring new ones. Additionally, Pointel Survey360 has received the prestigious Gold Award for Most Innovative Technology at the 17th Contact Center World Awards, highlighting its excellence amidst a competitive field of over 2000 participants from 80 countries in the contact center sector. This recognition underscores the significant impact Survey360 can have on improving customer engagement and satisfaction.

What is Big Mouth Survey?

Big Mouth Survey serves as an unrestricted platform for gathering customer feedback. To gain a comprehensive understanding of your customers' needs, it's essential to evaluate them both individually and as a group. Regardless of your customer base size, obtaining this level of insight necessitates a survey tool that can adjust its interactions based on user behavior. Big Mouth Survey empowers you to manage numerous surveys simultaneously with ease. You can schedule these surveys for specific days and times, ensuring they reach customers when it's most relevant. Our advanced branch logic technology intelligently formulates essential questions based on prior answers, enhancing the quality of feedback gathered. Additionally, you can encourage customers to provide online reviews, gather contact details for remarketing and referrals, and receive real-time updates on your business's performance. Ultimately, with Big Mouth Survey, you can create a more engaging environment that fosters valuable customer interactions.

Media

Media

Integrations Supported

Salesforce

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com

Company Facts

Organization Name

Big Mouth Survey

Date Founded

2019

Company Location

United States

Company Website

bigmouthsurvey.com

Categories and Features

Survey

Not specified

Categories and Features

Kiosk

Not specified

Review Management

Not specified

Survey

Not specified

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