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What is SurveyGold?

Surveys can be administered through various mediums, including online platforms, mobile devices, paper forms, tablets, or in-person interactions. You can swiftly create and share online surveys either through our dedicated website or your own, while also personalizing them with your branding elements such as logos, colors, and fonts. Our service offers white-label options, allowing you to present the surveys under your brand identity. Respondents can easily engage with the survey through a touch screen interface, which is particularly suited for tablet usage. Remarkably, even if the surveyor's computer is powered off, they can still conduct interviews and record answers from participants. Additionally, paper-based surveys can be created to suit different needs, and you can mobilize a team of colleagues to gather data on-site, transmitting their inputs via mobile devices. You have the flexibility to utilize any combination of these methods for a single survey, with all responses conveniently compiled in one location for comprehensive analysis and reporting. Furthermore, you can share the collected responses in various formats with others, simplifying the process of viewing and discussing survey findings in real-time. The results are presented in both charts and tables, enabling an intuitive and visual exploration of the survey outcomes. This versatility ensures that you can effectively tailor your data collection approach to meet diverse needs and preferences.

What is Survey360?

In the fiercely competitive landscape of global business today, the quest to attract new clientele while enhancing loyalty among current customers poses significant challenges. Contact centers are key players in achieving remarkable outcomes in this arena. But how can one effectively assess this situation? Pointel Survey360 streamlines the survey process, enabling the creation and execution of surveys to gather invaluable customer feedback and experience insights. This tool provides precise, comprehensive data regarding customer expectations and the performance of contact centers. The swift analysis of this information is instrumental in both retaining existing customers and acquiring new ones. Additionally, Pointel Survey360 has received the prestigious Gold Award for Most Innovative Technology at the 17th Contact Center World Awards, highlighting its excellence amidst a competitive field of over 2000 participants from 80 countries in the contact center sector. This recognition underscores the significant impact Survey360 can have on improving customer engagement and satisfaction.

Media

Media

Integrations Supported

Integrations Supported

Salesforce

API Availability

API Availability

Pricing Information

$120.00/one-time/user
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Golden Hills Software

Date Founded

2000

Company Location

United States

Company Website

www.surveygoldsolutions.com

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com

Categories and Features

Survey

Custom Survey URLs
Email Marketing
Question Branching
Question Library

Categories and Features

Survey

Not specified

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