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What is SurveyLab?

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

What is Askia?

Askia specializes in creating innovative technology aimed at forecasting and analyzing human behavior. It has become the preferred technology partner for progressive market research firms, ranging from large global networks like Ipsos GfK, Kantar NNS, BVA, and Hall & Partners to smaller independent agencies and boutique firms with just a handful of employees. Numerous organizations have integrated Askia technology into their research frameworks, leveraging automation and APIs as fundamental components of their operations. Askia provides a comprehensive suite of software solutions designed for data collection, reporting, and professional services to enhance research efficiency. In terms of data collection, Askia offers a variety of methods, including online collection without a cost per completed response, CATI services utilizing VoIP, IVR, and features for monitoring, recording, and playback of inbound calls, as well as CAPI solutions compatible with iOS and Android devices for offline interviewing. Additionally, it supports advanced mixed-mode data collection projects and provides robust API integrations through web services. When it comes to reporting, Askia excels in data processing, tracker management, and analytics for both online and offline datasets. They also offer tabulation services and create dynamic dashboards for real-time online insights, ensuring that their clients have access to comprehensive and actionable data analysis. Through these offerings, Askia is committed to empowering its partners with the tools necessary for effective market research.

Media

Media

Integrations Supported

Dropbox
FreshMail
Google Analytics
LiveChat
Mailchimp
Manago AI
Salesforce
Slack
Stackreaction
Zendesk

Integrations Supported

Crowdtech
IBM SPSS Statistics

API Availability

API Availability

Pricing Information

$49.00/month
Free Version
Free Trial Offered?

Pricing Information

$300 per month per user
Pricing with Askia is based typically on the number of concurrent surveys and NOT costs per complete. Also have seat based pricing for CATI or CAPI interviewing and analytics users. Best to contact us and we can look at the requirements and provide an accurate costing.

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

SurveyLab

Date Founded

2009

Company Location

Poland

Company Website

www.surveylab.com

Company Facts

Organization Name

Askia

Date Founded

1996

Company Location

France

Company Website

www.askia.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Employee Survey

Not specified

Forms Automation

Collaboration
Drag & Drop
Text Editing

Market Research

Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Not specified

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Pre-employment Testing

Customizable Tests
Online Testing
Personality Testing
Real Time Reporting
Skill Testing

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Satisfaction

Analytics
Survey Management

Market Research

Face-to-Face
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Statistical Analysis

Analytics
Multivariate Analysis
Regression Analysis
Time Series
Visualization

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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