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What is SurveyLab?

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

What is Happyforce?

Happyforce is a platform designed to facilitate anonymous and candid feedback, creating a continuous dialogue between employees and their managers on important issues. It compiles a range of feedback types, such as Recognition, Gratitude, Suggestions, Areas for Improvement, and overall insights. This forward-thinking system allows for the detection of relevant topics and processes via real-time data analysis, enabling managers to focus on enhancing workplace practices effectively. By promoting honest and transparent communication, Happyforce fortifies the bond between organizations and their employees. Accessible through a mobile application, it provides a simple and anonymous user experience akin to social media, all while maintaining complete transparency. This method supports companies in developing a more open and resilient organizational culture. How does it achieve such an impact? It does so with a user-centric app that motivates employees to participate daily, sharing their emotions and perspectives. The operational framework is built on four key elements, all integrated within the same platform, ensuring a seamless experience for every user. Moreover, this holistic approach not only enhances employee engagement but also drives meaningful change within the organization.

Media

Media

Integrations Supported

Slack
Dropbox
FreshMail
Google Analytics
LiveChat
Mailchimp
Manago AI
Salesforce
Stackreaction
Zendesk

Integrations Supported

Slack
Microsoft Teams

API Availability

API Availability

Has API

Pricing Information

$49.00/month
Free Version
Free Trial Offered?

Pricing Information

€100 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

SurveyLab

Date Founded

2009

Company Location

Poland

Company Website

www.surveylab.com

Company Facts

Organization Name

Happyforce

Date Founded

2014

Company Location

Spain

Company Website

myhappyforce.com/en/

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Employee Survey

Not specified

Forms Automation

Collaboration
Drag & Drop
Text Editing

Market Research

Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Not specified

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Pre-employment Testing

Customizable Tests
Online Testing
Personality Testing
Real Time Reporting
Skill Testing

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

360 Degree Feedback

Dashboard
Progress Tracking
Question Library
Self Service Portal
Supports External Reviewers

Employee Engagement

Benchmarking
Employee Recognition
Feedback Management
Goal Management
Performance Management
Pulse Surveys

Employee Survey

Not specified

Survey

Data Analysis Tools
Mobile Survey
Question Library

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