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What is SurveyLab?

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

What is Kano Surveys?

Kano Surveys is a dedicated platform tailored for executing Kano model surveys, analyzing consumer feedback, and prioritizing product features effectively. By streamlining the process of survey logic creation, data exportation, and spreadsheet management, teams can easily design focused Kano surveys and obtain thorough analyses all in one convenient interface. This functionality enables users to classify ideas into categories such as Must-have, Performance, Delighter, Indifferent, or Reverse features, while also employing prioritization tools to guide their development strategy. Additionally, the platform includes advanced capabilities that enhance the research workflow for teams. Users are able to add custom questions to differentiate answers based on various demographics, including persona, customer type, plan, market, or any relevant attribute. Furthermore, teams can customize surveys with their branding, ensuring they align closely with their product rather than resembling generic forms. To improve user experience, post-completion redirects guide respondents to a thank-you page, prototype, offer, or next phase of research. Ultimately, Kano Surveys empowers product teams to collect more accurate data, uncover valuable insights into customer expectations, and make strategic decisions that foster product success. This multifaceted approach not only improves data collection but also enriches the overall research journey, providing teams with the tools needed for thorough analysis.

Media

Media

No images available

Integrations Supported

Dropbox
FreshMail
Google Analytics
LiveChat
Mailchimp
Manago AI
Salesforce
Slack
Stackreaction
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$49.00/month
Free Version
Free Trial Offered?

Pricing Information

$9/month
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

SurveyLab

Date Founded

2009

Company Location

Poland

Company Website

www.surveylab.com

Company Facts

Organization Name

Kano Surveys

Date Founded

2019

Company Location

Australia

Company Website

www.kanosurveys.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Employee Survey

Not specified

Forms Automation

Collaboration
Drag & Drop
Text Editing

Market Research

Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Not specified

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Pre-employment Testing

Customizable Tests
Online Testing
Personality Testing
Real Time Reporting
Skill Testing

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Not specified

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