Ratings and Reviews 13 Ratings

Total
ease
features
design
support

Ratings and Reviews 2 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • SurveySparrow Reviews & Ratings
    3,032 Ratings
    Company Website
  • SurveyLegend Reviews & Ratings
    1,880 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    867 Ratings
    Company Website
  • Jotform Reviews & Ratings
    8,469 Ratings
    Company Website
  • SurveyJS Reviews & Ratings
    61 Ratings
    Company Website
  • Titan Reviews & Ratings
    376 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,054 Ratings
    Company Website
  • ThriveSparrow Reviews & Ratings
    43 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,128 Ratings
  • Connecteam Reviews & Ratings
    9,897 Ratings
    Company Website

What is SurveyLab?

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

What is Simplesat?

Simplesat offers a simple and enjoyable platform for customers to share their feedback regarding their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). With integrations available for platforms such as ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, and HubSpot, you can seamlessly gather customer satisfaction insights. Additionally, you can incorporate the customer survey into your email signature, allowing for direct feedback collection through Simplesat. This centralized storage of all feedback facilitates straightforward analysis and actionable insights for your team, enhancing your customer relationship management efforts. By streamlining the process, Simplesat empowers businesses to better understand their customers' needs and improve overall satisfaction levels.

Media

Media

Integrations Supported

Dropbox
Mailchimp
Salesforce
Slack
Zendesk
ConnectWise PSA
FreshMail
Freshdesk
Gmail
HubSpot Marketing Hub
Intercom
Jira Service Management
Kaseya VSA
Kustomer
LiveChat
Maileon
Replyify
Shopify
Spiceworks MSP
Syncro

Integrations Supported

Dropbox
Mailchimp
Salesforce
Slack
Zendesk
ConnectWise PSA
FreshMail
Freshdesk
Gmail
HubSpot Marketing Hub
Intercom
Jira Service Management
Kaseya VSA
Kustomer
LiveChat
Maileon
Replyify
Shopify
Spiceworks MSP
Syncro

API Availability

Has API

API Availability

Has API

Pricing Information

$49.00/month
Free Trial Offered?
Free Version

Pricing Information

$99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveyLab

Date Founded

2009

Company Location

Poland

Company Website

www.surveylab.com

Company Facts

Organization Name

Pronto Holdings

Date Founded

2016

Company Location

United States

Company Website

www.simplesat.io

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Pre-employment Testing

Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Popular Alternatives

Popular Alternatives

BizRatings Reviews & Ratings

BizRatings

BizRatings.com
SurveyOL Reviews & Ratings

SurveyOL

SurveyOL.com
Surveyed Reviews & Ratings

Surveyed

Spicyfy Ventures