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What is SurveyMonkey Engage?

Simplifying employee engagement has become remarkably straightforward with the advent of SurveyMonkey Engage. This innovative platform enables organizations to cultivate a workforce that thrives on happiness, health, and productivity. HR professionals can utilize it to significantly boost employee engagement levels with ease. SurveyMonkey Engage presents a comprehensive solution aimed at helping you thoroughly understand and improve employee involvement. By utilizing prebuilt surveys and automated distribution, the management of your engagement programs is made more efficient, thus alleviating the common stresses of program administration. Crafting more effective questions leads to obtaining superior quality data, which is crucial for informed decision-making. Employing insights from social science, Engage takes a holistic approach to analyze how employees connect with their work environments. Instead of wasting valuable time analyzing data, you can concentrate on implementing actionable strategies derived from insights. The platform's powerful analytical tools allow you to identify potential areas for enhancement before they turn into significant challenges. Furthermore, Engage encourages a culture of collaboration, inviting employees to take part in driving meaningful organizational changes, which ensures that their perspectives are not only acknowledged but also appreciated. By fostering this inclusive environment, businesses can achieve sustainable growth and greater overall satisfaction among their workforce.

What is Emotics?

Emotics serves as a sophisticated emotion analytics platform that deciphers textual data derived from feedback from customers and employees, enabling the provision of actionable insights for businesses. By organizing emotions and themes into categories such as strengths, weaknesses, opportunities, and threats, Emotics equips organizations with a strategic lens through which to view their customer and employee experiences. It automatically establishes benchmarks that reveal how companies compare to their competitors, while also pinpointing specific aspects of customer experience that may require improvement or optimization. Moreover, the platform features a proactive alert system that identifies emotions potentially leading to significant business actions, aiding in uncovering the root causes of emotional responses. With the capability to assess emotional intensity across eight distinct indexes and 24 different emotions, it accurately identifies which emotional elements are shaping customer experiences positively or negatively. In addition, Emotics enhances the understanding of customers by integrating seamlessly with various tools, such as NPS, CSAT, product reviews, and social media data, as well as platforms like SurveyMonkey and Zendesk. By transcending conventional sentiment analysis and augmenting NPS capabilities, Emotics emerges as a vital resource for gaining insights into customer perception and engagement. Ultimately, this platform empowers businesses to make well-informed decisions that are underpinned by profound emotional understanding, paving the way for strategic enhancements in customer relations. Such capabilities ensure that organizations can adapt quickly to changing emotional landscapes, fostering stronger connections with their audiences.

Media

Media

Integrations Supported

Reddit
SurveyMonkey
Tremendous
X (Twitter)
Zendesk

Integrations Supported

Reddit
SurveyMonkey
Tremendous
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$289 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveyMonkey

Company Location

United States

Company Website

www.surveymonkey.com/engage/

Company Facts

Organization Name

Adoreboard

Date Founded

2011

Company Location

United Kingdom

Company Website

adoreboard.com/platform

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

NPS

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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