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What is SurveyMonkey?

A key player in the field of survey solutions, handling an impressive 20 million inquiries daily, can help you maintain a competitive edge by authentically understanding your customers' viewpoints. Engaging with customers through satisfaction surveys allows you to connect with them at various touchpoints, uncovering their wants, needs, and expectations. By utilizing employee feedback, you can directly measure the effectiveness of your strategies and identify areas for improvement. Whether you are assessing workforce satisfaction, conducting thorough evaluations, or distributing compliance surveys, insights from employee surveys are invaluable for anyone in HR or leadership roles. You can easily tap into global opinions, as market research surveys streamline the feedback collection process from both existing and prospective customers, while also enabling you to assess concepts and gauge brand awareness. Join the ranks of the 98% of Fortune 500 companies that rely on SurveyMonkey for insights driven by the collective voice of the people. With tools that allow you to analyze trends and preferences effectively, you can make well-informed decisions that propel your success even further. By leveraging these insights, organizations can better align their strategies with customer expectations and significantly enhance their overall performance.

What is Custom Insight?

As you prepare to launch an employee engagement survey, it is crucial to consider the various themes highlighted in the examples below. The sample questions provided mirror those typically found in the Focal ORG engagement survey, illustrating the importance of covering a wide range of topics. A well-constructed employee engagement survey generally features approximately 50 to 60 rating items, typically employing a 5-point scale, in addition to a number of open-ended questions that allow employees to share their thoughts, experiences, and suggestions. In contrast, shorter surveys with fewer than 20 questions may fall short in identifying specific issues within the organization. Although these concise surveys can efficiently measure overall employee satisfaction and engagement, they often leave organizations with lingering questions and limited clarity regarding the elements that drive engagement or disengagement among employees. Consequently, dedicating resources and effort to developing a comprehensive survey can provide more meaningful and actionable insights for organizational improvement, ultimately fostering a more engaged workforce. The insights gathered can lead to targeted strategies that enhance employee morale and productivity.

Media

Media

Integrations Supported

Activepieces
BoomTown
Callers
Cayzu
Churn360
Clinicminds
CrowdPass
Freshservice
Hexowatch
Inspire Software
KonnectzIT
Maximizer CRM
Mobile Text Alerts
SportsPlus
Stackreaction
Text In Church
Threater
WordPress
Workato
Zoom Team Chat

Integrations Supported

Activepieces
BoomTown
Callers
Cayzu
Churn360
Clinicminds
CrowdPass
Freshservice
Hexowatch
Inspire Software
KonnectzIT
Maximizer CRM
Mobile Text Alerts
SportsPlus
Stackreaction
Text In Church
Threater
WordPress
Workato
Zoom Team Chat

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

$2900
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveyMonkey

Date Founded

1999

Company Location

United States

Company Website

www.surveymonkey.com

Company Facts

Organization Name

Custom Insight

Date Founded

1998

Company Location

United States

Company Website

www.custominsight.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

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