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What is SurveyMonkey?

A key player in the field of survey solutions, handling an impressive 20 million inquiries daily, can help you maintain a competitive edge by authentically understanding your customers' viewpoints. Engaging with customers through satisfaction surveys allows you to connect with them at various touchpoints, uncovering their wants, needs, and expectations. By utilizing employee feedback, you can directly measure the effectiveness of your strategies and identify areas for improvement. Whether you are assessing workforce satisfaction, conducting thorough evaluations, or distributing compliance surveys, insights from employee surveys are invaluable for anyone in HR or leadership roles. You can easily tap into global opinions, as market research surveys streamline the feedback collection process from both existing and prospective customers, while also enabling you to assess concepts and gauge brand awareness. Join the ranks of the 98% of Fortune 500 companies that rely on SurveyMonkey for insights driven by the collective voice of the people. With tools that allow you to analyze trends and preferences effectively, you can make well-informed decisions that propel your success even further. By leveraging these insights, organizations can better align their strategies with customer expectations and significantly enhance their overall performance.

What is SmartQ-IVR?

SmartQ-IVR VoIPâ„¢ is widely adopted by educational institutions, market research companies, clinical research organizations (CROs), political polling firms, and leading Fortune 500 companies. This adaptable platform supports universities in conducting studies on behavioral health, aids market analysts in collecting consumer insights, assists CROs with managing participants and randomization processes, and facilitates effective data collection for political surveys and large enterprises. It streamlines the data-gathering process through customizable surveys that incorporate branching logic, scoring mechanisms, progress tracking, and automated email alerts. Users can collect data efficiently using only SmartQ-IVR VoIP and a regular phone, eliminating the need for specialized training or programming expertise. The intuitive "point-and-click" interface allows for rapid survey creation and adjustments while requiring minimal technological resources. Furthermore, TeleSage SmartQ VoIP presents a more budget-friendly alternative to traditional, high-cost interactive voice response (IVR) solutions, thus broadening its accessibility to a larger audience. The combination of cost-effectiveness and robust functionality makes SmartQ-IVR VoIPâ„¢ a favored option for data collection across numerous sectors, enhancing the overall efficiency of research initiatives. Overall, it represents a significant advancement in how organizations gather and analyze data.

Media

Media

Integrations Supported

Aislelabs
Apipheny
Aritic Mail
BoldTrail Back Office
Captain Compliance
Coursebox AI
Data Sentinel
Eloqua
IPQS Device Fingerprinting
Kayako
Microsoft Power Query
Product Marketing Alliance
Quickwork
Robly
SalonProPOS
Singer
SquareStack
Tix
WiserNotify
WordPress

Integrations Supported

Aislelabs
Apipheny
Aritic Mail
BoldTrail Back Office
Captain Compliance
Coursebox AI
Data Sentinel
Eloqua
IPQS Device Fingerprinting
Kayako
Microsoft Power Query
Product Marketing Alliance
Quickwork
Robly
SalonProPOS
Singer
SquareStack
Tix
WiserNotify
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

$5000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveyMonkey

Date Founded

1999

Company Location

United States

Company Website

www.surveymonkey.com

Company Facts

Organization Name

TeleSage

Company Location

United States

Company Website

telesage.com/smartq-ivr/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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