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What is SurveyMonkey?

A key player in the field of survey solutions, handling an impressive 20 million inquiries daily, can help you maintain a competitive edge by authentically understanding your customers' viewpoints. Engaging with customers through satisfaction surveys allows you to connect with them at various touchpoints, uncovering their wants, needs, and expectations. By utilizing employee feedback, you can directly measure the effectiveness of your strategies and identify areas for improvement. Whether you are assessing workforce satisfaction, conducting thorough evaluations, or distributing compliance surveys, insights from employee surveys are invaluable for anyone in HR or leadership roles. You can easily tap into global opinions, as market research surveys streamline the feedback collection process from both existing and prospective customers, while also enabling you to assess concepts and gauge brand awareness. Join the ranks of the 98% of Fortune 500 companies that rely on SurveyMonkey for insights driven by the collective voice of the people. With tools that allow you to analyze trends and preferences effectively, you can make well-informed decisions that propel your success even further. By leveraging these insights, organizations can better align their strategies with customer expectations and significantly enhance their overall performance.

What is SmartSurvey?

Creating online surveys, forms, and questionnaires enables effective data collection and analysis, allowing for informed decision-making based on valuable insights. Our platform is widely used by a varied clientele, including students, non-profits, corporations, and government agencies, who depend on it daily to capture and interpret data. SmartSurvey boasts a host of features aimed at promoting swift and effortless engagement from respondents while gathering their feedback and opinions. Every subscription plan provides unlimited surveys, a selection of pre-designed templates, and a broad array of question types to choose from. For users on paid plans, advanced question types and logic functionalities are available, while enterprise packages include pre-configured customer experience questions, detailed dashboards, and customizable variables. To boost the visibility of your surveys, our robust built-in distribution tools are at your disposal, and all plans permit the creation of unique links for sharing, sending, and monitoring surveys, which can also be seamlessly integrated into your website. Furthermore, business plans and higher tiers offer the capability to send and track survey invitations through our integrated email service, enhancing your outreach efforts significantly. With these extensive tools at your fingertips, you can effectively gather critical insights that are essential for your organization's growth and success, ultimately fostering a deeper understanding of your audience's needs and preferences.

Media

Media

Integrations Supported

KonnectzIT
Salesforce
Stackreaction
Wufoo
Zapier
Aislelabs
Betterez
Commerce.AI
Cyfe
EvaluationsHub
Freshservice
Graphite Connect
Inspire Software
Latenode
Mindspun
Parsey
Refold
Slack
Squad
Workplace from Meta

Integrations Supported

KonnectzIT
Salesforce
Stackreaction
Wufoo
Zapier
Aislelabs
Betterez
Commerce.AI
Cyfe
EvaluationsHub
Freshservice
Graphite Connect
Inspire Software
Latenode
Mindspun
Parsey
Refold
Slack
Squad
Workplace from Meta

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveyMonkey

Date Founded

1999

Company Location

United States

Company Website

www.surveymonkey.com

Company Facts

Organization Name

SmartSurvey

Date Founded

2002

Company Location

United Kingdom

Company Website

www.smartsurvey.co.uk

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Popular Alternatives

Popular Alternatives

Surveyed Reviews & Ratings

Surveyed

Spicyfy Ventures