Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 7 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • SurveySparrow Reviews & Ratings
    3,089 Ratings
    Company Website
  • Jotform Reviews & Ratings
    9,009 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    869 Ratings
    Company Website
  • SurveyLegend Reviews & Ratings
    1,881 Ratings
    Company Website
  • SurveyJS Reviews & Ratings
    64 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,194 Ratings
    Company Website
  • GWI Reviews & Ratings
    201 Ratings
    Company Website
  • Titan Reviews & Ratings
    378 Ratings
    Company Website
  • BrandMail Reviews & Ratings
    331 Ratings
    Company Website
  • ChatD&B Reviews & Ratings
    Company Website

What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is Alchemer?

Alchemer is the perfect solution for businesses seeking customer, market, and employee feedback, particularly for those that have moved beyond SurveyMonkey or wish to avoid the high costs and complexities associated with Qualtrics. With the Alchemer Platform, you can efficiently and effectively close the feedback loop with both customers and employees, making it the fastest and simplest choice available. By utilizing Alchemer Survey and Alchemer Mobile to gather valuable insights, you can seamlessly integrate these responses into your operations through Alchemer Workflow, ensuring that no feedback goes unaddressed. This comprehensive approach not only enhances engagement but also drives meaningful improvements across your organization.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Slack
Stackreaction
Zapier
Zendesk

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Slack
Stackreaction
Zapier
ActiveCampaign
Alida
Aritic PinPoint
Bit.ai
COZYROC SSIS+ Suite
Cloudbeds
Evidence
Facebook
Humanitru
Innovative Mentoring Software
Integrately
Shift
Stripe

API Availability

Has API

API Availability

Pricing Information

$99 per month
Free Version

Pricing Information

Individuals
Free - $0
Basic License - $25 per month
Standard License - $84 per month
Market Research License- $125 per month

Team and Enterprise - custom pricing
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

Alchemer

Date Founded

2006

Company Location

United States

Company Website

www.alchemer.com

Categories and Features

Customer Satisfaction

Not specified

Market Research

Not specified

NPS

Not specified

Survey

Data Analysis Tools
Mobile Survey
Offline Response Collection
Question Library
Site Intercept Survey
Skip Logic

Text Analytics

Not specified

Categories and Features

Customer Experience

Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Not specified

Online Quiz Makers

Not specified

SMS Survey

Survey Builder

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Popular Alternatives

Popular Alternatives

Delighted Reviews & Ratings

Delighted

Qualtrics
SurveyOL Reviews & Ratings

SurveyOL

SurveyOL.com