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What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is Feedbox?

Our innovative system is designed to intelligently comprehend and analyze customer feedback and NPS satisfaction surveys, streamlining the decision-making process. By providing AI-driven surveys and sentiment analysis for open text responses, we enhance the overall efficiency and effectiveness of gathering insights. Additionally, we incorporate all key methodologies, including NPS and CSAT, to ensure comprehensive evaluations. Our platform serves as a holistic multichannel solution, easily accessible through tablets, QR codes, or various social media platforms, making it convenient for users to engage with. Ultimately, this system empowers organizations to better understand their customers and respond proactively to their needs.

Media

Media

No images available

Integrations Supported

Salesforce
Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Slack
Stackreaction
WhatsApp
Zapier
Zendesk

Integrations Supported

Salesforce

API Availability

Has API

API Availability

Pricing Information

$99 per month
Free Version

Pricing Information

$40/month/device

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

Feedbox

Date Founded

2011

Company Location

Mexico

Company Website

feedboxcem.com

Categories and Features

Customer Satisfaction

Not specified

Market Research

Not specified

NPS

Not specified

Survey

Data Analysis Tools
Mobile Survey
Offline Response Collection
Question Library
Site Intercept Survey
Skip Logic

Text Analytics

Not specified

Categories and Features

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys

NPS

Not specified

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