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What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is InputKit?

Immediately after engaging with a customer—whether through service, a meeting, or an installation—it is crucial to quickly gauge their level of satisfaction. Numerous companies worldwide utilize standardized satisfaction ratings to achieve this goal. The method for assessing your team’s performance has become much simpler and more efficient. By optimizing your processes, you can make informed decisions rooted in solid data. All of your Google reviews are collected in a single, accessible location, making your job easier. With InputKit, you can effectively monitor and respond to customer feedback, which includes not just a summary of the interaction but also the customer's contact information. This strategy not only improves your response time but also strengthens the bonds you have with your clients, ultimately leading to a more loyal customer base. In the competitive marketplace, prioritizing customer satisfaction can set your business apart from others.

Media

Media

Integrations Supported

Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
RubberDuck
Salesforce
Slack
Stackreaction
WhatsApp
Wufoo
Zapier
Zendesk

Integrations Supported

Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
RubberDuck
Salesforce
Slack
Stackreaction
WhatsApp
Wufoo
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

InputKit

Date Founded

2017

Company Location

Canada

Company Website

inputkit.io

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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