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What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is Lakmoos?

Our AI systems demonstrate accuracy rates that rival those of human participants. We undertook a pre-registered study to assess the alignment of our AI responses with those of human subjects, facilitating a comprehensive comparison. Rather than waiting for our competitors to finalize the parameters of their initial surveys, our approach allows for the execution of multiple surveys concurrently. What distinguishes us from other AI solutions is our sophisticated multi-layered architecture, which establishes strong barriers between various data streams. Your data is kept confidential and is never disclosed to other clients, ensuring privacy. By merging behavioral science with artificial intelligence, we provide a distinctive perspective on data analysis. This adaptable model allows us to connect with demographics that may typically be difficult to reach. Unlike human respondents, who may neglect to engage with your surveys, our AI remains perpetually accessible for interaction. The research potential of AI is vast, offering remarkable opportunities, though challenges in implementation exist. Our dedication is to enhance traditional research techniques with AI solutions that are both timely and secure. By the year 2030, we aspire to replace 20% of conventional surveys with real-time insights, which will drastically cut research costs and save millions of hours spent on fieldwork globally each year. This shift not only promises increased efficiency but also lays the groundwork for innovative research methodologies that have the potential to transform the industry landscape. As we progress, we anticipate that our advancements will create new possibilities for researchers to explore uncharted territories in their studies.

Media

Media

Integrations Supported

Freshchat
GraphQL
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Salesforce
Slack
Stackreaction
WhatsApp
Zapier
Zendesk

Integrations Supported

Freshchat
GraphQL
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Salesforce
Slack
Stackreaction
WhatsApp
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

Lakmoos

Company Location

Czechia

Company Website

lakmoos.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

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