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What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is Mopinion?

Comprehensive Digital Feedback Software Mopinion is an innovative platform designed for digital businesses to effectively gather, interpret, and respond to feedback across all digital channels, including websites, mobile applications, and emails. With Mopinion, users can design personalized online feedback forms that feature multiple customer experience metrics such as NPS, CES, and CSAT, which can be triggered based on specific user interactions like mouse movement or time spent on a page. The platform also offers detailed visualizations through customizable dashboards, advanced text analytics, and intelligent tagging. Additionally, users benefit from proactive notifications, role-specific views, and seamless integration with project management tools like Trello and Asana, enhancing teamwork and feedback collaboration within their digital teams. +Personalized feedback forms +Instantaneous data insights +API integrations +Diverse CX metrics +Text analysis capabilities +Sophisticated reporting features Mopinion's subscription plans begin at $35 USD per month, providing an accessible solution for businesses looking to improve their customer engagement and feedback processes.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Intercom
Salesforce
Slack
Zapier
Zendesk
Freshchat
WhatsApp

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Intercom
Salesforce
Slack
Zapier
Zendesk
Adobe Analytics
Adobe Marketo Engage
Asana
Basecamp
Google Analytics
Jira
Lightspeed eCommerce
NextDNS
Progress Sitefinity
Salesforce Agentforce Service
WordPress

API Availability

Has API

API Availability

Pricing Information

$99 per month
Free Version

Pricing Information

$229/month
Growth Package: $229/month
Turbo Package: $579/month
Enterprise: Request Quote

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

Mopinion

Date Founded

2013

Company Location

Netherlands

Company Website

www.mopinionlabs.com

Categories and Features

Customer Satisfaction

Not specified

Market Research

Not specified

NPS

Not specified

Survey

Data Analysis Tools
Mobile Survey
Offline Response Collection
Question Library
Site Intercept Survey
Skip Logic

Text Analytics

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Community Feedback Tools
Surveys
User Testing Tools
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

Marketing Analytics

Dashboard
Website Analytics

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Site Intercept Survey

Text Analytics

Not specified

Visual Feedback

Not specified

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