Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • SurveySparrow Reviews & Ratings
    4.3 out of 5 stars 3,089 Ratings
    Company Website for SurveySparrow
  • Jotform Reviews & Ratings
    4.6 out of 5 stars 9,009 Ratings
    Company Website for Jotform
  • Sogolytics Reviews & Ratings
    4.7 out of 5 stars 869 Ratings
    Company Website for Sogolytics
  • SurveyLegend Reviews & Ratings
    4.5 out of 5 stars 1,881 Ratings
    Company Website for SurveyLegend
  • SurveyJS Reviews & Ratings
    4.8 out of 5 stars 64 Ratings
    Company Website for SurveyJS
  • Birdeye Reviews & Ratings
    4.7 out of 5 stars 5,194 Ratings
    Company Website for Birdeye
  • GWI Reviews & Ratings
    4.4 out of 5 stars 201 Ratings
    Company Website for GWI
  • Titan Reviews & Ratings
    4.9 out of 5 stars 378 Ratings
    Company Website for Titan
  • ChatD&B Reviews & Ratings
    Company Website for ChatD&B
  • BrandMail Reviews & Ratings
    4.9 out of 5 stars 332 Ratings
    Company Website for BrandMail

What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is Refiner?

Refiner is a tool focused on enhancing customer satisfaction, crafted specifically for SaaS, eCommerce, and membership platforms. With our sleek and user-friendly survey widgets, you can pose any inquiries to your customers while they engage with your product, allowing them to respond in their own brand's environment and at the opportune moment. Refiner fits effortlessly into your current marketing and sales approaches, enabling the smooth synchronization of survey results with the tools you already utilize, such as your CRM, email marketing automation platform, or even Excel. This tool empowers you to deepen your understanding of your users, their requirements, and how you can assist them in achieving their objectives. Begin your journey today without any cost, and enhance your conversion and retention rates by gathering more insightful customer data. By leveraging this information, you can tailor your offerings to better meet the needs of your audience.

Media

Media

Integrations Supported

Microsoft Outlook
Salesforce
Slack
Zapier
Freshchat
Intercom
Stackreaction
WhatsApp
Zendesk

Integrations Supported

Microsoft Outlook
Salesforce
Slack
Zapier
ActiveCampaign
Google Analytics
Google Calendar
Google Contacts
Google Forms
Google Sheets
Instagram
LinkedIn
Mixpanel
Motileo
Segment

API Availability

Has API

API Availability

Pricing Information

$99 per month
Free Version

Pricing Information

$29 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

Refiner

Company Location

France

Company Website

refiner.io

Categories and Features

Customer Satisfaction

Not specified

Market Research

Not specified

NPS

Not specified

Survey

Data Analysis Tools
Mobile Survey
Offline Response Collection
Question Library
Site Intercept Survey
Skip Logic

Text Analytics

Not specified

Categories and Features

Customer Feedback

Not specified

Customer Satisfaction

Feedback Collection
Survey Management

Lead Scoring

Not specified

NPS

Not specified

Product Analytics

Not specified

Survey

Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic

Popular Alternatives

Elvan Reviews & Ratings

Elvan

4.5 out of 5 stars

Popular Alternatives

Qualaroo Reviews & Ratings

Qualaroo

ProProfs
4.8 out of 5 stars
Delighted Reviews & Ratings

Delighted

Qualtrics
SurveySparrow Reviews & Ratings

SurveySparrow

4.3 out of 5 stars