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What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is Resolver?

Resolver Group engages in close collaboration with a diverse range of businesses and organizations spanning various sectors. By leveraging our unique and innovative platforms, we significantly improve the effectiveness of complaint management, while the analytics and insights we provide support superior decision-making for businesses. This collaborative approach not only benefits companies and their clients but also elevates the entire market, resulting in better outcomes for all stakeholders involved. Our offerings are distinctly positioned in the marketplace and are crafted to empower consumers to voice their concerns, help businesses boost customer loyalty, assist government bodies in comprehending and enforcing suitable regulations, and enhance markets through detailed, aggregated reporting tools. The actionable insights we deliver facilitate real improvements for businesses, creating a ripple effect of positive transformation throughout the industry. Ultimately, our dedication to innovation and partnership fosters success for everyone engaged in this ecosystem, reinforcing the interconnectedness of all parties and paving the way for future advancements.

Media

Media

Integrations Supported

Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Salesforce
Slack
Stackreaction
WhatsApp
Zapier
Zendesk

Integrations Supported

Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Salesforce
Slack
Stackreaction
WhatsApp
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

$10000.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

Resolver Group

Date Founded

2014

Company Location

United Kingdom

Company Website

www.resolvergroup.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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