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What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is RogTCS?

RogTCS is a cutting-edge text analysis tool that enables quick and automated evaluation of open-ended survey questions, all in a user-friendly format. The acronym TCS represents “Text, Cluster, Sentiment,” highlighting the software's operational approach: it swiftly examines survey responses to open text inquiries without the need for manual coding or prior processing. This tool focuses on pinpointing significant themes and assessing sentiment, allowing for the identification of whether statements express positive or negative feelings. The results are presented in a clear format, such as a semantic map or a comprehensive table. Consequently, it allows users to easily harness qualitative insights from quantitative market feedback in a fully automated manner, irrespective of the data volume. RogTCS effectively mitigates the challenging and costly process of manually analyzing large datasets derived from open text responses. This innovative solution not only boosts efficiency but also significantly cuts costs. Furthermore, with RogTCS, you can trust that you will achieve the highest degree of consistency and quality in your data analysis, thereby enhancing decision-making capabilities. By incorporating this tool into your workflow, you can fundamentally transform the way you understand data and gain insights into the market landscape, ultimately leading to more informed strategies and actions.

Media

Media

Integrations Supported

Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Salesforce
Slack
Stackreaction
WhatsApp
Zapier
Zendesk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$99 per month
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

Rogator AG

Date Founded

1999

Company Location

Germany

Company Website

www.rogator.de/en/software/text-analysis-software/

Categories and Features

Customer Satisfaction

Not specified

Market Research

Not specified

NPS

Not specified

Survey

Data Analysis Tools
Mobile Survey
Offline Response Collection
Question Library
Site Intercept Survey
Skip Logic

Text Analytics

Not specified

Categories and Features

Data Analysis

Not specified

Text Analytics

Not specified

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