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What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is Simplesat?

Simplesat offers a simple and enjoyable platform for customers to share their feedback regarding their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). With integrations available for platforms such as ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, and HubSpot, you can seamlessly gather customer satisfaction insights. Additionally, you can incorporate the customer survey into your email signature, allowing for direct feedback collection through Simplesat. This centralized storage of all feedback facilitates straightforward analysis and actionable insights for your team, enhancing your customer relationship management efforts. By streamlining the process, Simplesat empowers businesses to better understand their customers' needs and improve overall satisfaction levels.

Media

Media

Integrations Supported

Intercom
Microsoft Outlook
Salesforce
Slack
Zapier
Zendesk
Freshchat

Integrations Supported

Intercom
Microsoft Outlook
Salesforce
Slack
Zapier
Zendesk
AWeber
BrightGauge
Easyflow
Gorgias
HubSpot Marketing Hub
Kustomer
LiveAgent
Microsoft Dynamics 365
Microsoft Teams
RangerMSP
ServiceNow
Spiceworks MSP
Supermetrics

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Version

Pricing Information

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

Pronto Holdings

Date Founded

2016

Company Location

United States

Company Website

www.simplesat.io

Categories and Features

Customer Satisfaction

Not specified

Market Research

Not specified

NPS

Not specified

Survey

Data Analysis Tools
Mobile Survey
Offline Response Collection
Question Library
Site Intercept Survey
Skip Logic

Text Analytics

Not specified

Categories and Features

Customer Feedback

Not specified

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

NPS

Not specified

Survey

Data Analysis Tools
Email Marketing
Mobile Survey

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